Conferences & workshops organized by AKIO
Customer service, the match: should you bet on AI, hybridisation or omnichannelity to improve performance?
AI to automate and optimise, hybridisation to capitalise on existing systems, omnichannel for a seamless customer experience. What mix will deliver tangible benefits in terms of efficiency and profitability? What is the right mix to deliver tangible benefits in terms of efficiency and profitability? What is the right approach for a customer relationship that adapts to rapidly changing expectations, incorporating the latest innovations while ensuring flawless security? Feedback from AKIO, DEKUPLE and Alcatel-Lucent Enterprise. Let the games begin!
Speakers:
Anne-Charlotte CHOQUET
Customer Success Manager – AKIO
Christophe MATHIOLON
Contact Center Business Development Leader – ALCATEL-LUCENT ENTERPRISE
Emmanuel HELBERT
Manager Innovation – ALCATEL-LUCENT ENTERPRISE
Romain GAVA
– DEKUPLE
Flora OBADIA
– TUTELAIRE
Editeur français de logiciels pour les services clients, AKIO propose Akio.cx, suite complète de gestion des interactions client omnicanal qui analyse l’ensemble des interactions pour améliorer l’Expérience Client et Agent, en s’appuyant sur des technologies intelligentes et collaboratives. Offre Cloud certifiée ISO 27001, on-premise ou hybride.
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