Conferences & workshops organized by AUDIOCODES

AI-powered customer interactions are no longer a future vision—they're happening now. When AI meets Unified Communications (UC) and Contact Centers (CC), the result is an effortless, intelligent, and highly personalized customer experience. In this session, we’ll explore how integrating AI with Microsoft Teams transforms the way businesses engage with customers, enabling real-time insights, proactive service, and frictionless collaboration between agents and subject matter experts.

Discover how AI-driven self-service, intelligent routing, and real-time coaching empower both customers and agents alike. Learn from real-world use cases where businesses have harnessed the power of Microsoft Teams and AI to increase efficiency, reduce costs, and deliver the kind of seamless CX that customers now expect.

Whether you're leading a contact center or shaping CX strategy, this is the session you can’t afford to miss!