Conferences & workshops organized by AVAYA

Customer Experience (CX) and Employee Experience (EX) have emerged as crucial drivers of business growth. In this context, ASWO has embarked on an ambitious overhaul of its contact center, aligning itself with a continuous digital transformation journey. This Masterclass invites you to discover how ASWO is reinventing customer interactions through cutting-edge technologies, transforming its contact center into a true engine of innovation and customer satisfaction.

What is the reality of CCaaS? Can it truly transform your customer relationships for the long term? Avaya and Sabio invite you to explore successful strategies to reinvent your customer interactions and identify the ones that best address your unique challenges.

With the rise of cyber threats and stringent regulations, security and compliance are critical challenges for contact centers. This Masterclass will present the key issues and advanced security solutions, including data protection, identity management, and regulatory compliance essential for ensuring customer trust. We will explore how these solutions can help large enterprises protect their sensitive information and comply with prevailing standards throughout the customer journey.