Conferences & workshops organized by AXIALYS
Innovating with or without AI in customer relations: Balancing operational perspectives and a futuristic vision
Join us for an inspiring discussion led by three industry experts who will share their experiences and insights on the evolution of customer relations in the face of technological innovations and artificial intelligence.
Agenda:
- Practical feedback on integrating (or not) AI into customer relationship strategies
- An exploration of operational challenges encountered in the field
- A look ahead at future trends and upcoming innovations
Speakers:
Nicolas BOUGUES
Chief Operating Officer – AXIALYS
Helene CAMPOURCY
CEO – UMANTEX
Nathalie NAHMIAS
Founder – EXPERIENN'S
Interflora and Axialys: A Harmonized Customer Experience Across Europe
Voted Customer Service of the Year 2024, Interflora has taken on the challenge of harmonizing the management of its customer interactions across Europe. In this conference,
Laurent Pelletier, Group Customer Care Manager at Interflora, will share his insights on implementing the Axialys solution. Discover how this collaboration enabled Interflora to centralize the management of phone calls and emails across all European countries, laying a solid foundation for improving team performance and customer satisfaction.
Speakers:
Laurent PELLETIER
Group Customer Care Manager – INTERFLORA
Krisnen NARRAINEN
Sales Executive – AXIALYS
At Axialys, we firmly believe that voice conversations, through the telephone channel, are the primary vector of emotions in customer relationships. We provide customer service centers with a cloud telephony solution that integrates with our clients' business tools, enhanced by a generative AI offering.
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