Conferences & workshops organized by COS SYSTEM
How do you (finally!) get customer-oriented teams? The example of APICIL's customer culture
The team's mindset is crucial for creating customer satisfaction: having the desire to understand customers, finding solutions, stepping out of one's comfort zone, and helping colleagues satisfy customers.
But how can a stronger 'customer mindset' be developed? A very concrete feedback from Groupe APICIL, which has implemented COS SYSTEM's transformative methodologies.
Conference Moderator:
Gil ARBAN
Associate Director – COS SYSTEM
Speaker:
Marie Eve SAINT-CIERGE LOVY
– APICIL
COS SYSTEM develops an exclusive ecosystem of proven scientific tools and innovative support methodologies to help you place the customer at the heart of your organization, thereby boosting your performance. Our approaches focus on both the organization (processes and practices) and the employees (attitudes and behaviors).
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