Conferences & workshops organized by DESKEA

2 April 2025 11h45 to 12h15 Agora Beethoven Workshop

How Alhena Supports Renault in Quality and Processing Time via AI

In the context of "Renaulution" marked by a need to move faster, the demand for excellence, and the increasing complexity of products, discover how Alhena transforms the Renault customer experience thanks to Deskea's (Tersea Group) AI solutions.
In this 30-minute workshop, we will present:
🚀 How Alhena has increased the conversion rate of commercial campaigns tenfold
✅ The levers for improving the performance of Renault employees
📈 Strategies to support and retain a growing base of new contacts


Led by Frédéric Mery, CEO of Alhena, and Nicolas Roux, Product Leader of Deskea, this workshop will unveil concrete solutions to optimize the time of your employees and, consequently, that of your customers, while guaranteeing the excellence of the quality of the exchanges.

Conference Moderators:

Frédéric MERY

Frédéric MERY
General Manager – ALHENA

Nicolas ROUX

Nicolas ROUX
Product Leader – DESKEA

Deskea, the alliance of human and technology in every interaction. A brand of the Tersea group, we offer innovative solutions that transform every interaction into an opportunity. Designed at the heart of contact centers, our tools concretely enhance the effectiveness of your customer relationship.

E80 + Workshop

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