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Conferences & workshops organized by DIALONCE

2 April 2025 14h00 to 14h45 Masterclass 8 Masterclass

How 1001 Vies Habitat Uses an AI Agent to Orchestrate Contact Journeys and Enhance Service Quality?

Facing customer relationship challenges, 1001 Vies Habitat is innovating by integrating a conversational AI agent to enhance tenant autonomy and reduce call pressure.

🔍 On the agenda:

  • Feedback on the implementation of a next-generation chatbot
  • Measured impact on service quality and digitalization of customer journeys
  • Challenges, successes, and key takeaways

Conference Moderator:

Adrien LESAGE

Adrien LESAGE
Chief Revenue Officer – DIALONCE

Speaker:

Maud FLORY-BOUDET

Maud FLORY-BOUDET
Omnichannel Customer Relationship Manager – Customer Division – 1001 VIES HABITAT

DialOnce develops trustworthy AI-based agents, drawing on 10 years of expertise in omnichannel customer relations to solve customer needs and automate advisor tasks.

https://dialonce.ai/fr/
E35 + Masterclass

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