Conferences & workshops organized by DJIIN BY SERENEO

Contrary to popular belief, envisioning automation simply, by removing constraints through RPA and agentified AI... is possible!
If you still have doubts about what can be automated in customer relationship to serve humans, come and share Bruneau's experience, the European leader in office supplies and furniture.
You will benefit from concrete and expert insights on the relevance of combining AI and click robots with humans through the augmented agent, mailbot and back-office bot.
Vincent Gelbard, Head of Customer Service at Bruneau, will present two use cases where these high-performance solutions have provided rapid and effective action capabilities. This has helped relieve the workload of advisors, add value to their activities and better satisfy customers.
He will open up new possibilities with these evolving and agile solutions, aiming for continuous improvement in customer service centered on humans through technology.