Conferences & workshops organized by ELIUM - KNOWLEDGE BASE
🚀 AI and Knowledge Management: The Key to a More Efficient and Agile Customer Service
With ever-increasing customer expectations, how can you empower your teams to respond faster and better? Join us to discover real-world use cases and best practices for structuring and optimising knowledge management to elevate your customer service.
👉 Elium, a SaaS solution trusted by more than 150 companies like
BCG, BNP Paribas, L’Oréal, Vinci, and FnacDarty, is transforming knowledge access and its management with AI.
By centralising reliable, well-organised, and always up-to-date information, Elium helps advisors become more autonomous, reduce search time, and enhance customer experience. The platform also facilitates customer self-service and seamlessly integrates with your daily tools: Zendesk, Salesforce, Intercom, Easyvista, and Microsoft 365. 🚀
Speakers:
Antoine PERDAENS
CEO – ELIUM
David LEFEVRE
Knowledge manager – FNAC DARTY
Gregory CULPIN
CCO – ELIUM
Elium is an AI-powered European solution that centralises the knowledge of your customer services and operations departments to simplify access and day-to-day management. Designed to increase the productivity of your advisers, facilitate their onboarding and guarantee the accuracy of information, Elium integrates with O365 and your existing tools.
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