Conferences & workshops organized by ENGHOUSE INTERACTIVE

1 April 2025 12h30 to 13h00 Agora Beethoven Workshop

EnghouseAI and CxEngage: The Alliance to Reinvent the Customer Experience

EnghouseAI embodies Enghouse's next-generation AI for customer relations. Designed to transform every interaction, this suite integrates advisor assistance, Quality Monitoring, Knowledge Management, automatic conversation summarization (voice, text and video) and customer voice analysis. More than a technology, EnghouseAI gives companies the means to anticipate, understand and act with confidence.

CxEngage is Enghouse's Omnichannel cloud platform, designed to provide seamless management of customer interactions, across all channels. Flexible, open and scalable, it integrates seamlessly with AI solutions for a unified customer experience. With CxEngage, companies can orchestrate every customer journey, from first interaction to resolution, by harnessing the full wealth of customer data.

Towards a new AI-enhanced customer relationship. By combining the power of CxEngage with the innovations of EnghouseAI, Enghouse reinvents customer relations.


Conference Moderator:

Joanna ALLOUCHE

Joanna ALLOUCHE
Customer Success Manager – ENGHOUSE INTERACTIVE

Speaker:

Massoussi TAOUFIK

Massoussi TAOUFIK
Product Manager – ENGHOUSE INTERACTIVE

Enghouse Interactive, is a leading global provider of contact center software, services, and video solutions, serving thousands of customers for over 35 years. Enghouse Interactive solutions enable customers to deliver winning customer experiences by transforming the contact center from a cost center into a powerful growth engine.

G15 + Workshop

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