Conferences & workshops organized by ERDIL
Manage Voice of the Customer like a duck taking to water
The relationship between a brand and its clients is not a long, peaceful river... You have to face waves of dissatisfaction, deal with ripples caused by the tools that are used and know how to build bridges between different teams or departments within your company.
To help you take the plunge in your own company, Karine Boudia, Experience & Customer Journey Director at
SUEZ Eau France will share her experience exploiting the Voice of the Customer with verbatim analysis. The following topics will be featured:
- Steering the Voice of the Customer, from the Executive Commitee to the regions
- Letting the verbatim do the talking for scores and quantitative indicators
- Detecting weak signals and planning continuous improvement measures
Conference Moderator:
Séverine VIENNEY
C.E.O. – ERDIL
Speaker:
Karine BOUDIA
Customer Experience Director – SUEZ
For 18 years, ERDIL has been developing semantic analysis solutions for the Voice of the Customer. Thanks to our hybrid AI based solutions, it is possible to fully exploit the richness of customer complaints, answers to satisfaction surveys, contact forms, customer reviews, social networks...
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