Conferences & workshops organized by FEEDIER
AI & Weak signals: detect the hidden in the customer journeys and act before it affects the CX
The biggest disruptions in the customer experience often begin with imperceptible weak signals. Silent frustrations, drops in engagement, recurring irritants... These are all signs that, if not detected and dealt with in time, weaken the customer relationship and impact loyalty.
AI now makes it possible to continuously identify these weak signals, automate CX action plans and proactively optimize customer journeys. François Forest, CEO of Feedier, and Léa Leclercq, Customer Success Manager, will share exclusive insights on the power of AI to transform these invisible indicators into opportunities for continuous improvement, boost satisfaction and maximize customer retention.
Conference Moderators:
François FOREST
CEO – FEEDIER
Léa LECLERCQ
CSM – FEEDIER
Feedier helps CX professionals centralize feedback and analyze verbatims with AI. Our platform detects irritants 24/7, generates intelligent reports, and suggests precise action plans, enabling businesses to turn customer feedback into strategic actions to continuously enhance the customer experience.
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