Conferences & workshops organized by GENESYS CLOUD SERVICES

From virtual agents to copilots, discover the new families of automated assistants based on generative artificial intelligence: their functions, their uses for optimizing the management of voice and digital interactions as well as the tasks of advisors. Let's explore together this overview of the latest advances in AI and their impacts on the production of operations in customer service centers.

Changing behaviors: how do generations X, Y and Z interact with brands? What are they waiting for? How to adapt your customer support service? Deciphering preferred channels, expectations of services to be provided and the level of maturity of companies in the use of AI. This session will allow you to explore emerging trends and disruptive innovations based on studies conducted by Genesys and findings from international research firms.

This session will be divided into two parts: How to simplify and measure the effectiveness of a customer journey that mixes the use of different media (telephone, email, instant messaging, bot, WhatApps) then how to maximize its fluidity while personalizing interactions using AI? Explore solutions to create a tailor-made and seamless customer journey for optimal customer satisfaction.