Conferences & workshops organized by ILLUIN TECHNOLOGY

Through an insightful case study from EDF, illustrated with numerous demos of the ILLUIN Dialogue platform, experience the large-scale deployment of cutting-edge AI innovations at the heart of the energy giant’s omnichannel conversational assistants.

Alexandre ARTAUD, Project Manager in the Marketing & Customer Experience Department at EDF, will take you behind the scenes of the advanced Natural Language IVR (callbot) and the latest conversational assistants for Customer Service (chatbots). He will walk you through their design, key technological choices, business and customer benefits.

At the same time, Robert VESOUL, CEO of ILLUIN Technology, will shed light on the 2025 technological trends shaping the future of Conversational Experience and deeply embedded within the 2025 ILLUIN Dialogue platform:

• Callbots with unmatched capabilities thanks to Speech-to-Speech
• Smarter assistants than ever with RAG (more precise, relevant and personalized answers)
• Specialized and autonomous AI agents enabling advanced self-care: FAQ Agent, Appointment Booking Agent, Loyalty Agent, Customer Support Agent, etc.

Together, both experts will also highlight key success factors for large-scale conversational AI projects, such as the importance of a low-code configuration platform and the need to hybridize multiple AI approaches to optimize performance, security, and cost.

The Agent Revolution is Underway!

Capable of autonomously performing specific tasks with exceptional efficiency and collaborating to execute complex processes, specialized AI Agents are ushering businesses into a new era of productivity.

A powerful driver of operational efficiency for Customer Service through automation and self-care, these new Agents also represent a tremendous opportunity to create high-value customer journeys.

Join our experts to discover how these specialized AI Agents—Sales Agent, Upsell Agent, Loyalty Agent, Retention Agent, and more—will soon work alongside “augmented advisors” to transform Customer Relationship Centers into true profit centers.

Embracing this trend, as well as the rise of multimodal AI—combining text, voice, documents, images, and more—the 2025 version of the ILLUIN Dialogue platform integrates the latest AI breakthroughs (RAG, Speech-to-Speech, agentic system orchestration…) and marks a turning point in the design of large-scale conversational experiences.

Through expert insights and mind-blowing demos powered by Dialogue 2025, this workshop will allow you to:

• Decode 2025 AI trends
• Understand their impact on Customer Service through concrete use cases
• Explore new high-value customer journeys with AI Agents

Join us—it’s going to be fascinating!