Conferences & workshops organized by INTELCIA

At a time when artificial intelligence is revolutionizing customer relationship management, Intelcia is making a bold bet—going against the idea that “AI is the answer to everything.” Investing in technology is a given; investing in people more than ever is what truly makes the difference.

People—warm welcomes, personalized interactions, and emotional intelligence in customer care—remain at the heart of Customer Relations, with technology serving as a support. This is THE winning formula.

For the past three years, Intelcia has been leading a bold transformation, prioritizing empathy over excessive automation. In short, a revamp of CRM methods—an innovative and distinctive approach to customer relationship management that goes beyond the ordinary.

What lessons can we learn from this approach? How do we move from theory to practice? How can we balance performance and human connection in an increasingly tech-driven world?

Join us at the event to explore best practices, real-world insights, and proven results that demonstrate why investing in what truly matters—the customer and their emotions—is a winning strategy!

📍 Meet us at All4Customer on April 1, 2, and 3 in Paris!