Conferences & workshops organized by ISI-COM
2 April 2025
15h00 to 15h45
Masterclass 5
Masterclass
From First Contact to Loyalty: How Chopard, One of France's Largest Dealership Group, Excels in Customer Relations with ISI-COM?
In an ultra-competitive automotive sector that is constantly evolving and subject to strict regulations, customer relations are a true differentiator. But it doesn't stop at the sale! Every interaction, before, during, and after the purchase, is an opportunity: to build loyalty, engage, and of course, generate business.
Baptiste Mercier, IT and telephony project manager, will share the experience of the Chopard Group, the 8th largest French dealership group and the top Peugeot reseller in France. Come discover how they leverage ISI-COM to transform every contact into an effective and value-generating customer relationship.
Baptiste Mercier, IT and telephony project manager, will share the experience of the Chopard Group, the 8th largest French dealership group and the top Peugeot reseller in France. Come discover how they leverage ISI-COM to transform every contact into an effective and value-generating customer relationship.
Conference Moderator:

Quentin VILLETTE
Pre-sale – ISI-COM
Speaker:

Baptiste MERCIER
IT and Telephony Project Manager – CHOPARD GROUPE
ISI-COM, founded in 1994, is a French company specializing in the publishing of customer interaction management software for contact centers and customer services. Recognized as a major reference, it stands out for its ability to offer personalized solutions integrated into existing information systems.
E56 + Masterclass
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