Conferences & workshops organized by KIAMO
2 April 2025
11h00 to 11h45
Masterclass 7
Masterclass
“From Multichannel to Omnichannel: How OCP Reinvents Its Customer Relationship”
How Phoenix OCP, a century-old company, successfully transforms and digitizes its customer relationship by shifting from a multichannel to an omnichannel model, placing the human approach at the heart of its strategy.
• Deployment of new channels: chat, messaging, and “Call Me Back” service
• Empowering the pharmacy network to improve efficiency and save time
• Commitment to first-contact resolution for enhanced service quality and customer satisfaction
• Development of outbound business opportunities
…to meet ambitious objectives.
• Deployment of new channels: chat, messaging, and “Call Me Back” service
• Empowering the pharmacy network to improve efficiency and save time
• Commitment to first-contact resolution for enhanced service quality and customer satisfaction
• Development of outbound business opportunities
…to meet ambitious objectives.
Conference Moderator:
Cécile PIOLET
Customer Success Manager – KIAMO
Speaker:
Nathalie KUBRYK
Omnichannel Customer Relationship Director – PHOENIX OCP
Leader in contact center solutions in France with over 400 equipped centers, kiamo combines performance and efficiency to elevate customer relationships to a level of excellence across the channels. Kiamo offres the freedom to choose: - Service access (purchase/subscription/hybrid) - Hosting (private cloud/on-premises/hybdrid)
D40 + Masterclass
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