Conferences & workshops organized by LE SPHINX
Roundtable: Optimize your Customer Experience with Satisfaction Surveys – 3 Experts share their successful Strategies
What if you could turn every customer feedback into a growth driver? Three experts will share their experiences in a round-table discussion on how they manage customer satisfaction and loyalty through the effective use of surveys.
What types of surveys do they conduct to assess customer satisfaction? How do they handle promoters and detractors to anticipate their customer’s needs, win their loyalty and build excellence in customer relations? What actions do they implement to transform survey results into strategic actions?
Through the sharing of their best practices, you will discover how they enhance their customer experience strategies. Don’t miss this opportunity to discover how to make a difference in a customer-centric market!
Conference Moderators:
Charlotte BOUSSARD
Director of Marketing & Communication – LE SPHINX
Céline DURANT
Key Account Manager – LE SPHINX
Speakers:
Jonathan MONTAGNE
Manager - DATA Customer Knowledge – CRÉDIT AGRICOLE PROVENCE CÔTE D'AZUR
Nathalie MEURILLON
Director of Customer Satisfaction Evaluation – CREDIT AGRICOLE PARIS ÎLE DE FRANCE
Julie ROSTICHER
Customer Experience Manager – AVEM GROUPE
Le Sphinx is a leader in the market research industry for over 40 years. Its powerful survey, quantitative and qualitative analysis software is used by professionnals and top companies. Its consulting activity offers a wide range of survey : customer survey, marketing, image or HR.
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