Conferences & workshops organized by MAYDAY

Damien Popote, CEO and co-founder of Mayday, dives into the indispensable synergy between AI and knowledge management in modern customer service. 

Discover why these tools are now must-haves: knowledge management acts as a trusted foundation, while AI powers rapid knowledge generation, verification, and access. 

Damien will share how this powerful combination elevates support teams, enhances customer satisfaction, and redefines industry standards. Join us to explore cutting-edge strategies that harness this dynamic duo to deliver reliable, seamless, and efficient customer interactions, positioning your service at the forefront of innovation.

Key takeaways:
• AI is an enabler for knowledge management: AI can gather, verify, and distribute knowledge instantly, enabling faster and more precise customer interactions.
• Knowledge management is a unique source of trust for AI: a strong, well-managed knowledge base is the “single source of truth” that empowers AI to deliver accurate and reliable responses.
• The future of customer service should find the right combo between those two: effective customer service today requires both AI and knowledge management, with each enhancing the other’s capabilities.
• With right tools and methodology, knowledge is definitely an attout.

Your customer service advisors spend 20% of their time searching for information instead of focusing on what really matters. The result? Lower productivity, declining customer satisfaction, and a deteriorated overall experience…

What if this constraint became a lever for sustainable performance?

Some companies have already understood this: effective knowledge management is a key driver for improving team productivity and customer experience.

This is exactly what Edenred, a leader in services and payments for the workforce, has implemented by optimizing its knowledge base and introducing a self-care tool to transform its customer service.

Thanks to these initiatives, adoption among customer service advisors has been a success, and the return on investment is tangible!

Join this exclusive masterclass and gain insights from Sandrine Dautel, Director of Business Supports & Customer Relations at Edenred, alongside Damien Popote, CEO and co-founder of the knowledge management suite Mayday.

On the agenda:

• Edenred's experience: challenges faced, solutions implemented, and results achieved
• Why Knowledge Management is essential for high-performing customer service
• Key strategies to maximize adoption of your knowledge base
• How to demonstrate a concrete ROI to your leadership
• Actionable tips to embed business knowledge sustainably within your organization

An interactive discussion with Sandrine and Damien, where you can ask your questions and take away actionable best practices.

Don't miss this opportunity to learn from a successful project and turn knowledge management into a true performance lever!