Conferences & workshops organized by MICROSOFT

2 April 2025 12h00 to 13h00 Grand Amphithéâtre Plenary conference

Transform your prospects into brand ambassadors with the power of AI

From the first interaction to customer loyalty, discover how AI enables hyper-personalization while enhancing the human dimension of customer relationships. Moderated by Eric Dadian, this panel will bring together leaders from Sonepar, LPG Systems, and Nespresso to share their experiences on transforming the customer journey. Microsoft will provide further insights on the topic. Join us for this discussion on the impact of AI in customer experience!

Conference Moderator:

Eric DADIAN

Eric DADIAN
President – AFRC

Speakers:

Denis RAVEL

Denis RAVEL
Sales Associates Experience Director – SONEPAR

Philippe ANGOTTA

Philippe ANGOTTA
Director of Client Relations and Information Systems – LPG SYSTEMS

Sandra AZZI

Sandra AZZI
Director of Client Relations – NESPRESSO

Cécile SCHUSTER

Cécile SCHUSTER
Head of Business Applications | Microsoft France – MICROSOFT

Microsoft is a global tech company. Its business applications, like Dynamics 365, help businesses manage operations and enhance customer experience with automation and AI tools.

Conférence plénière

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