Conferences & workshops organized by ODIGO

2 April 2025 16h00 to 16h50 Amphithéâtre Verdi Expert Conference

AI agent and human: should you choose? Strategies for effective customer interaction

As AI evolves at breakneck speed, businesses face the challenge of seamlessly integrating these technologies to optimize customer journeys and relationship models.
This conference unveils winning strategies for blending human agents with AI to boost operational efficiency, elevate customer experience, and deliver measurable outcomes.
How are different forms of AI reshaping customer interactions? Where should companies start to unlock operational impact through pragmatic AI integration?
Don't miss the live demo of next-gen AI agents — a glimpse into the future of customer journeys.

Conference Moderators:

Nicolas MARCOUIN

Nicolas MARCOUIN
– ODIGO

Xavier VACCARI

Xavier VACCARI
– ILLIUN

Odigo, Europe's leading provider of contact center solutions, supports businesses in transforming their customer relationships. Our AI-powered omnichannel solution, seamlessly integrated with CRMs, ensures a smooth and efficient experience. Quick to deploy, it adapts to the needs of mid-sized enterprises to enhance customer interactions.

E20 + Conférence expert

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