Conferences & workshops organized by SP2C

In a context of sector concentration, an uncertain economic climate, legislative changes (cold calling, AI Act) and with the rise of artificial intelligence (AI), customer relationship outsourcers are facing unprecedented challenges. This conference explores how we are reinventing ourselves to meet new customer expectations and market demands.
We will discuss the impacts of sector concentration on competitiveness and innovation, as well as the strategies needed to stand out in an increasingly competitive environment. The current economic climate also imposes budgetary and operational constraints, forcing outsourcers to rethink their business models and optimize their resources.
The integration of AI into customer relations is transforming traditional methods of cold calling and interaction management. We'll look at how AI can improve operational efficiency, personalizing the customer experience, and offering innovative solutions to meet evolving consumer needs. Finally, we will discuss new approaches and best practices for adapting to these major changes. Speakers will share their experiences and insights on how outsourcers can not only survive, but thrive in this new environment. Join us to learn how outsourcers can turn these challenges into opportunities and create a lasting impact on the customer relationship.