Conferences & workshops organized by TOPS CONSULT
The Symmetry of EMOTIONS: how Emotional Intelligence reinvents customer relations.
What if the quality of customer interactions was directly linked to the emotional commitment of employees?
The symmetry of emotions, resonating with the symmetry of attentions, is a powerful lever for rethinking the customer experience and the brand experience.
Emotional intelligence is a major asset for customer relations professionals. It enables them to better understand and manage customers' emotions, leading to more positive interactions and increased customer loyalty.
During this masterclass, we will cover the following topics:
- Understanding the 5 pillars of EI
- Assessing the emotional skills of your staff
- Transforming your customer relations into a truly human and effective connection
- Turning emotional symmetry into a competitive advantage
Conference Moderator:
Didier SERRANT
Associate training consultant - Customer Relationship Management – TOPS CONSULT
Speaker:
Catherine CHAPLAIN
Consultant CX Transformation - Emotional Intelligence – TOPS CONSULT
TOPS Consult is a service company dedicated to Organisational Transformation. Specialising in HUMAN Customer Relationship Management, it helps companies to define and implement their Relationship Signature, improve the Customer Experience and intelligently integrate new AI tools.
Request your free badge