Conferences & workshops organized by VIADIALOG

Jean-David Benichou, Founder & CEO of ViaDialog, invites you to an exclusive 45-minute deep dive into the world of omnichannel and hybrid CX. Designed for customer service professionals, this interactive session offers the opportunity to observe the end-to-end setup of an omnichannel and hybrid contact center powered by generative AI.

👉 Omnichannel communication: engage with your customers the way they communicate with each other
👉 Best-in-class customer experiences: discover best practices from innovative companies
👉 AI and automation: learn how to effectively integrate AI solutions to automate business processes
👉 Performance optimization: identify key levers for improving customer interaction management

You will leave with strategic insights and practical methods to optimize your customer service and strengthen engagement across all touchpoints.

The session will feature a 30-minute original and dynamic slides + video format, followed by a 15-minute Q&A to explore key topics in more depth.