Conferences & workshops organized by VOCALCOM

You're about to experience a live Easter chocolate purchase!
The customer service team at Vocachoc, a leading chocolate manufacturer specialising in retail, will be showing you the differentiating value of AI for human interaction.

 
Fruitful (and entertaining) exchanges between Martine, the customer, Raphaël the agent, Pierre the supervisor and Lucien the virtual assistant will highlight the importance of interaction analysis, personalisation and real-time assistance in delivering the best customer experience.
With the participation of the Vocalcom team

This round table will bring together experts from different sectors to discuss how AI can be used for personalised and more privacy-friendly customer engagement.
They will give you the benefit of their feedback on how to use customer data in a compliant way to engage in dialogue without being intrusive.
With the participation of : 

Muriel Moënza - Head of Data Compliance and IA Ethique - Orange Business 

Thierry Pierre - Principal AI/ML/GenAI Sales Specialist - AWS

Thibault De Souance - Partnership Manager France et Pays franco-africain - Infobip