Conferences & workshops organized by ZAION
AI in Customer Service: Balancing Business Imperatives and Regulatory Frameworks
In the era of regulated AI and against the backdrop of a global technological Wild West, companies must rethink their approach to AI in customer service. How can these constraints be transformed into opportunities? How can innovative solutions be deployed while ensuring compliance with the AI Act? Through the experience of sector leaders, discover the strategies implemented to combine regulatory compliance, operational excellence, and improved customer experience.
Conference Moderator:
Stéphane FONTANA
CEO – ZAION
Speakers:
Nofel GOULLI
Deputy General Manager of Life & Protection Insurance – BPCE ASSURANCES
Chloé PLÉDEL
Head of European and Regulatory affairs – HUB FRANCEIA
Luc BARNAUD
Group Chief Data and AI Officer – GROUPE BPCE
Zaion is the French leader in conversational Voice AI solutions for customer services in the banking and insurance sectors. With over 150 active voice bots and 25 million calls handled annually, Zaion combines advanced technological expertise with deep industry knowledge to revolutionize both the customer and agent experience.
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