Conferences & workshops organized by ZOHO
Agility and performance to drive your customer strategy
Read what our customer Autobizz, the world leader in car quotes and car buy-backs in France, has to say about its agile restructuring. Or how the agility of our solutions and our company are enabling Autobizz to make the best possible use of data and deliver a high-quality customer experience.
Trends in Customer Relations 2025: Innovating to meet tomorrow's expectations
Your customers' expectations are constantly evolving, driven by technological advances and a growing need for fluid, personalised interactions. To meet these challenges, businesses need to rely on powerful tools such as CRM (Customer Relationship Management), while adopting innovative approaches to maximise engagement and loyalty.
What we'll be looking at:
- The strategic role of CRM: How it becomes the heart of your relationship strategy to centralise your data and improve your interactions.
- The new expectations of customers in 2025: Hyper-personalisation, speed, and strengthened human relations despite the rise of technology.
- Innovations in customer relations: AI, predictive analysis, automation and their integration into modern CRM tools.
- Beyond technology: Tips for combining digital tools and a human approach to customer management.
As a leading SaaS provider, Zoho offers a suite of 55 powerful applications to transform your business. For over 25 years, we've been meeting all your business needs: sales, marketing, customer support, automation, collaboration, HR, finance and productivity - with Zoho CRM as the gold standard for customer management.
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