Conferences & workshops organized by ZOOM
Zoom Contact Center & AI - What do the customer, agent, supervisor and administrative user have in common?
Answer: They will all benefit from the use of AI in their mutual interactions.
Join us for this panel hosted by Charlotte Nizieux (Zoom France Marketing Lead) we will discuss the new AI features of the Zoom CX platform, we will discuss feedback from a customer using this solution on a daily basis and finally we will benefit from the vision of the integrator NTT on the benefits of an all-in-one, modern and open solution.
Conference Moderator:
Charlotte NIZIEUX
ZOOM FRANCE MARKETING LEAD – ZOOM
Speakers:
Mathieu GOUOT
CX Sales Specialist – ZOOM
Séverine RONDET
Service Center Director – CEGEDIM OUTSOURCING
Laurent MILLAN
Solution Consulting Manager CX & EX – NTT LTD.
Zoom’s mission is to provide a platform for unlimited human connection, enhancing employee and customer experiences. AI-powered Zoom Workplace streamlines collaboration and boosts productivity. With ZCX, Zoom’s cloud contact center exceeds expectations 24/7 via AI chatbot, real-time agent coaching, and higher ROI.
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