2025 Exhibitors
Sponsors Platinium
Sponsor Gold
Sponsors Silver
Description 1waycom call center is your outsourcer and strategic ally. certified ISO 9001 version 2015 and certified ISO 18295.
Created in 2007 with more than 150 positions designed for your telemarketing missions, inboud, outbound, back office.
With an antenna and presence in France
We present also Gerhom our solution to digitalize all processes with 1waydev
Created in 2007 with more than 150 positions designed for your telemarketing missions, inboud, outbound, back office.
With an antenna and presence in France
We present also Gerhom our solution to digitalize all processes with 1waydev
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Software for contact centers
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM / SOCIAL CRM / Omnichannel management platform
- DIGITAL MARKETING STRATEGIES AND TOOLS - Sales Enablement / Sales Support Platform
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Website / e-shop development
Description 2Emotion is a one line video creation tools for professionals. Its motion design
technology and templates allow users to build remarkable videos without technical skills.
Bring your content to life thanks to an intuitive new generation interface with extreme
simplicity.
technology and templates allow users to build remarkable videos without technical skills.
Bring your content to life thanks to an intuitive new generation interface with extreme
simplicity.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- DIGITAL MARKETING STRATEGIES AND TOOLS - Content Marketing & Social Selling
- DIGITAL MARKETING STRATEGIES AND TOOLS - Video content and live streaming
- DIGITAL MARKETING STRATEGIES AND TOOLS - Video marketing and podcasts
- DIGITAL MARKETING STRATEGIES AND TOOLS - Content marketing strategies
Description 76310 is a provider of curative and preventive Data Quality solutions:
- Validation and verification of your contact data: email, phone, postal, etc.
- Deduplication
- Geocoding
- Detection and updating of movers
- Enrichments using open data
- KYC phone
...
Available for France/international
SaaS, On-Premise, CRM/CMS connectors.
- Validation and verification of your contact data: email, phone, postal, etc.
- Deduplication
- Geocoding
- Detection and updating of movers
- Enrichments using open data
- KYC phone
...
Available for France/international
SaaS, On-Premise, CRM/CMS connectors.
Activities
- DATA COLLECTION AND ANALYSIS - Data governance and quality
- DATA COLLECTION AND ANALYSIS - Open Data, Data mining and data exploitation
Description VOICE AI REVOLUTIONIZES YOUR CUSTOMER RELATIONSHIP!
As a European leader, Acapela Group has been creating personalized synthetic voices for 30 years. Available for Embedded, On-Premises, or Cloud environments, they enhance the customer experience with a unique, instantly recognizable brand voice that strengthens your image. Let’s talk!
As a European leader, Acapela Group has been creating personalized synthetic voices for 30 years. Available for Embedded, On-Premises, or Cloud environments, they enhance the customer experience with a unique, instantly recognizable brand voice that strengthens your image. Let’s talk!
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Solutions for customers with disabilities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Interactive Voice Response (IVR) and Computer Telephony Integration (CTI)
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support technologies (chatbots, callbots, messagingbots, and virtual assistants)
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - UX/User Experience
Description Acceo offers accessibility solutions for your customers with disabilities, whether by phone or on-site. Enhance the customer experience with Acceo and AcceoLangues, train your employees to welcome people with disabilities, and optimize your accessibility policy with AcceoConseils and AcceoFormations.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Corporate Social Responsibility (CSR)
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Solutions for customers with disabilities
Description Achille AI is revolutionizing e-commerce customer service with three solutions: Achille AI, an AI software that automates and personalizes customer responses 24/7 in 30+ languages; Achille Hub, a network of AI-assisted experts for ultra-responsive outsourced support, and Achille Voice, a voice AI that handles customer calls with human-like fluidity
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Knowledge base
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Personalized content
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - E-Merchandising
Description Active Contact is an independent player in customer experience management since 2006.
We create customer value by combining human excellence with AI and customer knowledge technology.
The company continues to develop its three areas of expertise: "Customer Care," "Technical Support," and "Inbound Sales."
We create customer value by combining human excellence with AI and customer knowledge technology.
The company continues to develop its three areas of expertise: "Customer Care," "Technical Support," and "Inbound Sales."
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Voice of the Customer Collection
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer service strategies
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
Description Ad's up Consulting (European Digital Group) is a digital performance consultancy specialised in Paid Media (SEA, Social Ads, Programmatic Display, SEO, Tracking & Data).
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Media Activation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Analytics and performance measurement
- DIGITAL MARKETING STRATEGIES AND TOOLS - Performance marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - SEO and SEM
Description Founded in 2010, the adforall group has been supporting companies in all sectors in their digital strategy for 15 years now. From SMEs to large accounts, more than 100 active clients trust us for their advertising campaigns, the creation and positioning of websites and analysis/tracking.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Analytics and performance measurement
- DIGITAL MARKETING STRATEGIES AND TOOLS - E-advertising, PPC strategy and Retargeting
- DIGITAL MARKETING STRATEGIES AND TOOLS - Performance marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - SEO and SEM
Description AdPremier is a digital web marketing agency with a cross-functional positioning.
Our mission is to help the commercial development of our clients, particularly e-commerce, but also the lead generation via web marketing and its innovations: Google Ads, SEO, SMA, etc.
Our mission is to help the commercial development of our clients, particularly e-commerce, but also the lead generation via web marketing and its innovations: Google Ads, SEO, SMA, etc.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - UX/User Experience
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Content Marketing & Social Selling
- DIGITAL MARKETING STRATEGIES AND TOOLS - E-advertising, PPC strategy and Retargeting
- DIGITAL MARKETING STRATEGIES AND TOOLS - SEO and SEM
Description Advancia Téléservices®, founded in 2010 in Tunisia, is a major customer relations center with 600 positions. ISO 18295-1 and ISO 27001 certified, the company excels in outsourcing and data security. As Tunisia's first CSR-certified center (ISO 26000), it combines human expertise with technological innovation.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer engagement and loyalty
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer loyalty management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
Description Akeneo is the product experience (PX) company and global leader in Product Information Management (PIM); creating a world where every product interaction is an experience
that guides consumers and professionals to the best purchase anytime, anywhere.
that guides consumers and professionals to the best purchase anytime, anywhere.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Content Marketing & Social Selling
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - PIM / DAM (Product Information Management / Digital Asset Management)
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Marketplaces
- DATA COLLECTION AND ANALYSIS - Data collection automation
- DATA COLLECTION AND ANALYSIS - Data governance and quality
Description Editeur français de logiciels pour les services clients, AKIO propose Akio.cx, suite complète de gestion des interactions client omnicanal qui analyse l’ensemble des interactions pour améliorer l’Expérience Client et Agent, en s’appuyant sur des technologies intelligentes et collaboratives. Offre Cloud certifiée ISO 27001, on-premise ou hybride.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer knowledge / Data
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - E-Reputation
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Interactive Voice Response (IVR) and Computer Telephony Integration (CTI)
Description Alcmeon is a leading customer engagement platform designed to help businesses streamline their communication and enhance their front office teams across multiple conversational channels. Our services include:
- Omni Channel Engagement
- CRM Integration
- Workflow Builder
- Advisor Console
- Analytics
- Privacy & Security
- Omni Channel Engagement
- CRM Integration
- Workflow Builder
- Advisor Console
- Analytics
- Privacy & Security
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Personalized content
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Social media integration into CRM
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer journey mapping
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Employee assistance tools
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM / SOCIAL CRM / Omnichannel management platform
Description AlloBrain offers AI-driven solutions for BPOs, retail/e-commerce, travel, and finance. We analyze customer interactions via voice & text using Conversational AI and NLP to boost e-reputation, streamline ops, and personalize experiences. Setup is fast (days), supports 142 languages, yielding a 600% ROI.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data collection and processing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM / SOCIAL CRM / Omnichannel management platform
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Interactive Voice Response (IVR) and Computer Telephony Integration (CTI)
Description For over 25 years, Amabis has been transforming customer data quality! Enhance, enrich, and unify your information with our innovative solutions: Data Clean Room (AmaHub), Single Customer View (AmaVU), and more. Boost your performance! Visit us and turn your data into a powerful success driver.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data collection and processing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Data security and compliance
- DATA COLLECTION AND ANALYSIS - Big Data and data management
- DATA COLLECTION AND ANALYSIS - Data privacy and GDPR
- DATA COLLECTION AND ANALYSIS - Data governance and quality
Description With 70 years of expertise and a presence in 9 regions, ANRH supports 2,000 clients with high-quality services, including Customer Relationship Management. Our teams, 78% of whom have disabilities, bring professionalism and a strong CSR commitment, making us a reliable partner for a responsible and efficient customer relationship.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Corporate Social Responsibility (CSR)
Description Anywhere365 is a fast-growing provider of Enterprise Dialogue Management SaaS solutions. Anywhere365 empowers voice and digital dialogues for organizations worldwide and brings AI intelligence for increased productivity and effectiveness. Our products are award-winning, recognized by industry analysts, and trusted by over 2,000 global customers.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Software for contact centers
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support technologies (chatbots, callbots, messagingbots, and virtual assistants)
Description Apenday, an omnichannel solution for appointment scheduling and video assistance, helps businesses enhance customer experience and streamline their operations.
Across various industries, our clients deliver seamless, engaging, and personalized interactions through all channels: in-person, remote, or via video.
Across various industries, our clients deliver seamless, engaging, and personalized interactions through all channels: in-person, remote, or via video.
Description Apizee offers visual engagement solutions, helping companies solve complex customer problems faster through personalized remote visual support and screen sharing.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer engagement and loyalty
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Software for contact centers
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Data security and compliance
Description Attrilab is the only tool that measures the performance of marketing sources from the first to the last click, without the need to collect prior consent from the Internet user, in full compliance with the CNIL.
Attrilab helps companies to capture, analyze and activate their data in order to optimize marketing campaigns and their RoI.
Attrilab helps companies to capture, analyze and activate their data in order to optimize marketing campaigns and their RoI.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Analytics and performance measurement
- DIGITAL MARKETING STRATEGIES AND TOOLS - Conversion
- DIGITAL MARKETING STRATEGIES AND TOOLS - Performance marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Responsible digital marketing / Responsible digital communication / Eco-responsible targeting
Description AudioCodes accelerates contact center transformation, offering comprehensive solutions for CX enhancement, cost savings, and operational simplicity. With global expertise and cutting-edge tech, we mitigate business continuity risks and drive innovation across any contact center platform.
Description Audioliz is an advanced AI-powered platform focused on transforming recorded phone conversations or emails into actionable insights.
Save time, retain customer, sell more, understand your clients : IA is revolutionning the way call centers will act in the future, and Audioliz enables you to use AI easily in your contact center.
Save time, retain customer, sell more, understand your clients : IA is revolutionning the way call centers will act in the future, and Audioliz enables you to use AI easily in your contact center.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Voice of the Customer Collection
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer intelligence
- DATA COLLECTION AND ANALYSIS - Speech to text
Description Avaya is shaping the future of customer experiences with innovation and partnerships to help organizations achieve strategic ambitions and desired outcomes. We provide contact center and communications solutions that are redefining customer and employee engagement. Our solutions power immersive, personalized, and memorable experiences that matter.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer self-service autonomy
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Software for contact centers
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support technologies (chatbots, callbots, messagingbots, and virtual assistants)
Description At Axialys, we firmly believe that voice conversations, through the telephone channel, are the primary vector of emotions in customer relationships. We provide customer service centers with a cloud telephony solution that integrates with our clients' business tools, enhanced by a generative AI offering.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Voice of the Customer Collection
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Software for contact centers
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Telecom operator and Voice over Internet Protocol (VoIP)
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Interactive Voice Response (IVR) and Computer Telephony Integration (CTI)
Description French Speech Analytics and QM solution, 𝐁𝐀𝐓𝐕𝐎𝐈𝐂𝐄 helps his clients such as 𝐄𝐃𝐅, 𝐏𝐕𝐂𝐏, 𝐄𝐍𝐆𝐈𝐄 to: optimize the customer journey and interaction quality, reduce costs, and increase productivity.
Our Deeptech 𝐒𝐓𝐓 and 𝐍𝐋𝐏 technologies identify call patterns, pain points, and emotions.
Our Deeptech 𝐒𝐓𝐓 and 𝐍𝐋𝐏 technologies identify call patterns, pain points, and emotions.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Voice of the Customer Collection
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer knowledge / Data
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
Description Belacom is your marketing automation consultancy! We offer our customers the most effective solutions on the market to meet their needs. We integrate the selected solution into their IS, train them and support them in day-to-day use to maximise their results!
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer engagement and loyalty
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - IT services integrator
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM / SOCIAL CRM / Omnichannel management platform
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Multi-channel relationship marketing
Description A Performance, Media and Shopper Consulting agency. Bespoke delivers end-to-end solutions, from strategic creativity to point-of-sale activation, expertise for 25 years, including media and digital performance, acquisition of several specialist digital agencies. With a pure-player DNA, the agency has cutting-edge and recognized expertise.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Media Activation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Analytics and performance measurement
- DIGITAL MARKETING STRATEGIES AND TOOLS - SEO and SEM
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Drive/Web to store
Description Never worry about prospecting again!
Are your sales teams wasting time finding new customers or struggling with outdated data? With Bizzy, that’s history! In just a few clicks, access high-quality prospects with the right contacts and details. No more manual searches—just focus on what matters: building relationships and closing deals!
Are your sales teams wasting time finding new customers or struggling with outdated data? With Bizzy, that’s history! In just a few clicks, access high-quality prospects with the right contacts and details. No more manual searches—just focus on what matters: building relationships and closing deals!
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Databases
- DIGITAL MARKETING STRATEGIES AND TOOLS - Sales Enablement / Sales Support Platform
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Artificial Intelligence for Recommendations
- DATA COLLECTION AND ANALYSIS - Data collection automation
Description With 500K+ clients globally, Brevo is the all-in-one CRM platform that helps you boost customer engagement and relationships at scale across Email, SMS, Push, Chat & Wallet. Let’s chat!
#CDP #Automation #Omnichannel #Loyalty
#CDP #Automation #Omnichannel #Loyalty
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer engagement and loyalty
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM / SOCIAL CRM / Omnichannel management platform
- DIGITAL MARKETING STRATEGIES AND TOOLS - DMP/CDP
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Digital wallet
Description Bubble Plan is a French publisher of SaaS collaborative software for organization and productivity.
Designed for professionals, our products stand out for their outstanding accessibility, ubiquitous visual management and scalability.
For the past 10 years, we've been supporting teams in the private and public sectors, in all fields.
Designed for professionals, our products stand out for their outstanding accessibility, ubiquitous visual management and scalability.
For the past 10 years, we've been supporting teams in the private and public sectors, in all fields.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Analysis of team business skills (planning / Human Resources management)
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer service strategies
- DIGITAL MARKETING STRATEGIES AND TOOLS - Content Marketing & Social Selling
- DIGITAL MARKETING STRATEGIES AND TOOLS - Collaborative marketing platform for networks animation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Social Media / Social Media Management
Description In order to develop your business and your community, Planet 7, with 30 years of experience in corporate communication, offers you, with its "BUSINESS PIPE" offer, an end-to-end digital marketing solution.
This solution integrates:
• Analysis of your business,
• Lead acquisition campaigns,
• Production and distribution of content.
This solution integrates:
• Analysis of your business,
• Lead acquisition campaigns,
• Production and distribution of content.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer engagement and loyalty
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Artificial Intelligence for Recommendations
Description C-ONNECT: Lead Generation Agency
Based in Barcelona and operating in France and Spain, C-ONNECT provides real-time qualified leads to accelerate your customer acquisition. With our expertise and continuous optimization, we maximize your conversions. Attract more clients and grow your business now!
Based in Barcelona and operating in France and Spain, C-ONNECT provides real-time qualified leads to accelerate your customer acquisition. With our expertise and continuous optimization, we maximize your conversions. Attract more clients and grow your business now!
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data collection and processing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - E-advertising, PPC strategy and Retargeting
- DATA COLLECTION AND ANALYSIS - Data privacy and GDPR
Description Calizy is an intelligent, real-time appointment scheduling solution that simplifies and optimizes even complex scheduling. In agency, on site, by telephone or video, Calizy adapts to your different meeting methods. Result: a better customer experience and increased productivity for teams.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Analysis of team business skills (planning / Human Resources management)
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer engagement and loyalty
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Software for contact centers
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - UX/User Experience
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
Description At Call Me Newton, we're transforming customer interaction management and inbound calls with AI-powered conversational agents.
Our Conversational AI Agents handle inbound calls, qualify requests and automate answers to simple questions.
Our Conversational AI Agents handle inbound calls, qualify requests and automate answers to simple questions.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer self-service autonomy
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- DATA COLLECTION AND ANALYSIS - Customer feedback and surveys
Description Capsul Events is at the forefront of immersive marketing. Our mission?
To design custom interactive experiences that transform the way brands engage with their audience.
Come and test our innovative solutions for energizing events, product launches, showrooms, and key commercial moments.
CAPTIVATE, MOVE AND ENGAGE YOUR TARGETS!
To design custom interactive experiences that transform the way brands engage with their audience.
Come and test our innovative solutions for energizing events, product launches, showrooms, and key commercial moments.
CAPTIVATE, MOVE AND ENGAGE YOUR TARGETS!
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- DIGITAL MARKETING STRATEGIES AND TOOLS - Influence marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Augmented reality (AR) in marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Content marketing strategies
Description Cisco Contact Center empowers over 3.6M agents across 36K enterprises with AI-driven, cloud-based solutions. Offering flexible cloud migration, unified platforms, and intelligent customer journeys, it enhances customer experiences. Choose from Webex Contact Center, on-premise, or hybrid solutions for seamless, secure, and scalable operations
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer self-service autonomy
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Software for contact centers
Description Cision is the leader in consumer and media intelligence, engagement and influence solutions. We equip marketing and social media pros with the tools they need to excel in today’s data-driven world. Our brands CisionOne, Brandwatch, and PR Newswire, enable over 75,000 organizations, to see and be seen, understand and be understood by their audiences
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - E-Reputation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Influence marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Social Media / Social Media Management
Description Specializing in outsourced customer process management combining technology, AI, and CRC, comete.ai helps companies with their digital and CX transformation, is an integrator of digital, technological and AI services, and manages operations through a mix of IT, digital solutions and human expertise.
Description Concentrix is the global technology and services leader that powers the world’s best brands, and the ones changing the world. We’re human-centered, tech-powered, intelligence-fueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer service strategies
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support technologies (chatbots, callbots, messagingbots, and virtual assistants)
Description COS SYSTEM develops an exclusive ecosystem of proven scientific tools and innovative support methodologies to help you place the customer at the heart of your organization, thereby boosting your performance.
Our approaches focus on both the organization (processes and practices) and the employees (attitudes and behaviors).
Our approaches focus on both the organization (processes and practices) and the employees (attitudes and behaviors).
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Quantitative and qualitative customer studies
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer intelligence
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Employee assistance tools
Description Cosmic Data is the only solution 100% dedicated to multi-location brands (5 to 2000+ POS) to centralize publishing, moderation, reviews and local information across social media and Google Business. Boost your visibility, engage your audiences and control your image at local, national and global levels with AI, benchmarking, and sentiment analysis.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - E-Reputation
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Social media monitoring
- DIGITAL MARKETING STRATEGIES AND TOOLS - Analytics and performance measurement
- DIGITAL MARKETING STRATEGIES AND TOOLS - Collaborative marketing platform for networks animation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Social Media / Social Media Management
Description We support our clients in the fields of new information technologies, telecommunications, and digital transformation. We offer a comprehensive and scalable range of solutions, ensuring effective monitoring of all information systems, including networks, security, IT outsourcing, telecom, operators, printing, and document management systems (DMS).
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Software for contact centers
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Telecom operator and Voice over Internet Protocol (VoIP)
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Interactive Voice Response (IVR) and Computer Telephony Integration (CTI)
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support technologies (chatbots, callbots, messagingbots, and virtual assistants)
Description Dataventure Group helps advertisers unlock their digital growth potential through recognized expertise, data assets, proprietary technologies, and ensures the success of their strategies in Data & Performance, Local Marketing, and PRM/CRM to achieve their Drive-to-Web, Drive-to-Store, and Lead Generation objectives.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Affiliate Marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Databases
- DIGITAL MARKETING STRATEGIES AND TOOLS - Performance marketing
Description Since 2009, Deafi has been a customer relations center for the deaf and hard-of-hearing. Outsource your customer service with a turnkey solution, including training, supervision and complete call management. Offer your customers a seamless, tailored experience with 100% accessible customer service.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data collection and processing
- DATA COLLECTION AND ANALYSIS - Customer feedback and surveys
Description DialOnce develops trustworthy AI-based agents, drawing on 10 years of expertise in omnichannel customer relations to solve customer needs and automate advisor tasks.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Software for contact centers
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM / SOCIAL CRM / Omnichannel management platform
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support technologies (chatbots, callbots, messagingbots, and virtual assistants)
Description Dialpad is the leading AI-powered communications intelligence platform, creating human-first, AI-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers use Dialpad and its AI capabilities to deliver outstanding customer experiences.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Telecom operator and Voice over Internet Protocol (VoIP)
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Interactive Voice Response (IVR) and Computer Telephony Integration (CTI)
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support technologies (chatbots, callbots, messagingbots, and virtual assistants)
Description Djiin combines human, robot and AI to improve productivity, quality processing and employee engagement. With its automated customer relationship management platform and its augmented agent solutions, chatbot, mailbot, and callbot, Djiin puts humans at the heart of your customer relationship for greater satisfaction and lower costs.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer self-service autonomy
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer journey mapping
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Employee assistance tools
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support technologies (chatbots, callbots, messagingbots, and virtual assistants)
Description A French specialist in email/SMS routing and design for 25 years, Dolist offers the Campaign platform for managing all types of messages (marketing, scenarios, transactional, notifications) and specialized, responsible support services (consulting, design, deliverability, connectivity, accessibility, eco-design...).
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Data security and compliance
- DIGITAL MARKETING STRATEGIES AND TOOLS - E-Mail Builder
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Responsible digital marketing / Responsible digital communication / Eco-responsible targeting
- DIGITAL MARKETING STRATEGIES AND TOOLS - Multi-channel relationship marketing
Description DQE (Data Quality Everywhere) is the publisher of DQE One, a modular data quality management solution specialised in B2C and B2B customer contact and identity data, such as names, emails, and addresses. DQE One includes two product lines: DataQ, a contact data quality solution, and Unify, a deduplication solution.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data collection and processing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer knowledge / Data
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DATA COLLECTION AND ANALYSIS - Big Data and data management
Description Since 2009, Dydu offers an easy-to-use no-code platform for professionals to create, in full autonomy, intelligent conversational agents: chatbot, voicebot, callbot.
Our solutions leverage natural language understanding, artificial intelligence, and Generative AI to reduce support teams’ workload while improving user satisfaction.
Our solutions leverage natural language understanding, artificial intelligence, and Generative AI to reduce support teams’ workload while improving user satisfaction.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Employee assistance tools
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support technologies (chatbots, callbots, messagingbots, and virtual assistants)
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Artificial Intelligence for Recommendations
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Social commerce
Description As a French SaaS software vendor, easiware helps over 500 brands with the management and customization of their Customer Experience. By leveraging artificial intelligence, easiware empowers brands to centralize customer request processing, enhance customer knowledge, and monitor satisfaction more effectively.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data collection and processing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Software for contact centers
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM / SOCIAL CRM / Omnichannel management platform
Description Edilead specializes in generating qualified leads for sectors such as real estate, healthcare, tax optimization, photovoltaics, financial investments, training, telecom, and heat pumps. We help our clients attract targeted prospects and optimize their prospecting to maximize business opportunities.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data collection and processing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
Description Efficy is a European publisher of Customer Relationship Management (CRM) software and provides companies of all sizes with a complete, highly-flexible, customizable and scalable software to power their growth. This comprehensive platform brings together solutions for marketing, sales, customer service, project management, and customer satisfaction.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data collection and processing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM / SOCIAL CRM / Omnichannel management platform
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
Description eKonsilio supports professionals in Customer Relations and Marketing through messaging tools such as Live Chat, SMS, WhatsApp, Facebook, and Instagram.
More than 350 brands entrust us with managing their message interactions 24/7 on these messaging channels from our platform.
More than 350 brands entrust us with managing their message interactions 24/7 on these messaging channels from our platform.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer engagement and loyalty
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support technologies (chatbots, callbots, messagingbots, and virtual assistants)
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
Description Elium is an AI-powered European solution that centralises the knowledge of your customer services and operations departments to simplify access and day-to-day management. Designed to increase the productivity of your advisers, facilitate their onboarding and guarantee the accuracy of information, Elium integrates with O365 and your existing tools.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer self-service autonomy
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Knowledge base
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Software for contact centers
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Employee assistance tools
Description Since 2001, Eloquant has been supporting European companies with its Cloud Customer Experience platform, an extensive Contact Center as a Service (CCaaS) and Voice of the Customer (VoC) solution. The platform enables businesses to manage, orchestrate, and analyze both human and AI-driven conversations between employees and customers
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Software for contact centers
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support technologies (chatbots, callbots, messagingbots, and virtual assistants)
- DATA COLLECTION AND ANALYSIS - Customer feedback and surveys
Description Enghouse Interactive, is a leading global provider of contact center software, services, and video solutions, serving thousands of customers for over 35 years. Enghouse Interactive solutions enable customers to deliver winning customer experiences by transforming the contact center from a cost center into a powerful growth engine.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Voice of the Customer Collection
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Software for contact centers
Description For 18 years, ERDIL has been developing semantic analysis solutions for the Voice of the Customer. Thanks to our hybrid AI based solutions, it is possible to fully exploit the richness of customer complaints, answers to satisfaction surveys, contact forms, customer reviews, social networks...
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data analysis
- DATA COLLECTION AND ANALYSIS - Big Data and data management
- DATA COLLECTION AND ANALYSIS - Data visualization
Description Esendex develops mobile communication solutions to improve the customer experience. Thanks to its commitment to direct connections with operators and its multi-channel platform, Esendex helps businesses communicate with their customers using their preferred communication channels: SMS, RCS, WhatsApp, Email, Voice, etc.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer engagement and loyalty
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - SMS/MMS Routing Platform
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Drive/Web to store
Description Essentiel Outsourcing specializes in tailored BPO solutions to optimize business operations. With multilingual teams, cross-sector expertise, and advanced technologies, we empower companies to focus on growth. Flexibility, innovation, and sustainable results are the cornerstones of our success.
Description Boost your sales with Excense's Digital UX Composer, the touch-sensitive presentation software for sales reps: effective customer meetings and a memorable experience! An out-of-the-box solution for your face-to-face or video meetings, presentations and tradeshows. They trust us: Samsic, Rexel, Nexity, ...
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Change Management / Transformation
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Employee assistance tools
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - UX/User Experience
- DIGITAL MARKETING STRATEGIES AND TOOLS - Sales Enablement / Sales Support Platform
Description FACYLE brings your customized contact center project to life, from design to deployment, guaranteeing its smooth operation.
EXCLUSIVE: Be the first to discover PRODYGE at ALL4 Customer, an innovative application that enhances contact center solutions, enabling operational staff to act in their environment securely, quickly and effortlessly.
EXCLUSIVE: Be the first to discover PRODYGE at ALL4 Customer, an innovative application that enhances contact center solutions, enabling operational staff to act in their environment securely, quickly and effortlessly.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Employee assistance tools
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support technologies (chatbots, callbots, messagingbots, and virtual assistants)
Description Feedier helps CX professionals centralize feedback and analyze verbatims with AI. Our platform detects irritants 24/7, generates intelligent reports, and suggests precise action plans, enabling businesses to turn customer feedback into strategic actions to continuously enhance the customer experience.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Voice of the Customer Collection
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer intelligence
- DATA COLLECTION AND ANALYSIS - Data collection automation
- DATA COLLECTION AND ANALYSIS - Data privacy and GDPR
Description For Retail Consulting offers you a full range of services designed to support companies in their transformation and growth through a customer-centric approach:
Advice, training, support, help in the choice of software solutions, assistance with project management, change management, drafting of needs.
Advice, training, support, help in the choice of software solutions, assistance with project management, change management, drafting of needs.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Analysis of team business skills (planning / Human Resources management)
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Change Management / Transformation
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - E-Merchandising
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - PIM / DAM (Product Information Management / Digital Asset Management)
Description Your reference in customer relationship outsourcing. 750 customers worldwide, 46 countries, 11 sites in France. Our CX solutions and services : A range of high-quality services covering every stage of your customer journey (customer service, business optimization, sales & loyalty). Customer relationship solutions designed for operational teams
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Voice of the Customer Collection
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Interactive Voice Response (IVR) and Computer Telephony Integration (CTI)
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support technologies (chatbots, callbots, messagingbots, and virtual assistants)
Description Enter the age of AI with Genesys. Deliver a higher level of customer experiences with orchestration of omnichannel interactions in the cloud. A leading global publisher, Genesys enables thousands of organizations on more than 100 countries to understand, process and track in real time every step of a journey for empathetic customer experiences.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Software for contact centers
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support technologies (chatbots, callbots, messagingbots, and virtual assistants)
Description Gladhost, a web hosting provider for all types of applications (e-shop, business solutions, etc.), offers fully managed custom servers while ensuring performance, security, and scalability.
Our close support is highly appreciated by our clients: we provide them with a personalized experience with high responsiveness.
Our close support is highly appreciated by our clients: we provide them with a personalized experience with high responsiveness.
Activities
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Hosting
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - PIM / DAM (Product Information Management / Digital Asset Management)
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Marketplaces
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - E-Commerce platform
Description Hybrid video creation studio
From conception to broadcast, we create content designed to be seen
and optimized for maximum impact.
READY TO TAKE ACTION WITH US?
From conception to broadcast, we create content designed to be seen
and optimized for maximum impact.
READY TO TAKE ACTION WITH US?
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Video content and live streaming
- DIGITAL MARKETING STRATEGIES AND TOOLS - Video marketing and podcasts
- DIGITAL MARKETING STRATEGIES AND TOOLS - Social Media / Social Media Management
- DIGITAL MARKETING STRATEGIES AND TOOLS - Content marketing strategies
Description gyfti enables you to send gifts and rewards to your customers directly from your favorite CRM tools (Salesforce, Hubspot...).
Objects, experiences, gift cards, goodies, non profit donations...
There's something for everyone!
The tool also lets you deploy Reward Portals to gamify your loyalty and customer referral programs.
Objects, experiences, gift cards, goodies, non profit donations...
There's something for everyone!
The tool also lets you deploy Reward Portals to gamify your loyalty and customer referral programs.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer engagement and loyalty
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer loyalty management
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
Description Helee revolutionizes the customer experience with innovative digital solutions! As specialists in conversational marketing and behavioral analysis, we boost your revenue with high-performance multichannel strategies. Meet us and discover how to turn every interaction into a growth opportunity!
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Databases
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Drive/Web to store
- DATA COLLECTION AND ANALYSIS - Big Data and data management
Description The PowerPoint agency that maximizes the impact of your presentations.
Form and content!
Helping you convince and captivate your audience with outstanding presentations.
Form and content!
Helping you convince and captivate your audience with outstanding presentations.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Performance marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Personnalisation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Sales Enablement / Sales Support Platform
- DIGITAL MARKETING STRATEGIES AND TOOLS - Content marketing strategies
Description ToumAI offers the HolistiCX suite, combining multilingual Voice APIs (Bots,IVR..) & an Analytics platform. Together, they optimize customer engagement, enhance satisfaction, and drive efficiency by processing voice data & customer feedback across various channels, ensuring a truly multicultural & multi-emotional experience for businesses worldwide.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Voice of the Customer Collection
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Interactive Voice Response (IVR) and Computer Telephony Integration (CTI)
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support technologies (chatbots, callbots, messagingbots, and virtual assistants)
Description Holy Sampling is an agency dedicated to the design and deployment of Digital Sampling campaigns.
A solution that both collects qualified leads through a digital journey and generates drive to e-com and/or POS.
Product testing is at the heart of the customer journey for a qualitative and customized brand experience.
A solution that both collects qualified leads through a digital journey and generates drive to e-com and/or POS.
Product testing is at the heart of the customer journey for a qualitative and customized brand experience.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer knowledge / Data
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Media Activation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Multi-channel relationship marketing
Description Holy-Dis offers a full range of software and services dedicated to activity forecasting, HR scheduling and time and attendance management. Our WFM software Timesquare is tailored for the specific needs of the Customer Relationship sector. Holy-Dis, it’s a 35 years’ experience and a team of 75 experts helping 5,000 sites with their planning process.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Analysis of team business skills (planning / Human Resources management)
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Software for contact centers
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Corporate Social Responsibility (CSR)
Description iSendPro Telecom is a multi-channel platform : SMS, Voice, RCS, Data (31M+ profils).
Designed, developed and hosted in France, our solution is available in CPaaS mode, API or via CRM connectors in a 100% secure environment. Simplicity, availability, adaptability have been part of our DNA for over 20 years.
#SMS
#RCS
#DATA
#RSE
Designed, developed and hosted in France, our solution is available in CPaaS mode, API or via CRM connectors in a 100% secure environment. Simplicity, availability, adaptability have been part of our DNA for over 20 years.
#SMS
#RCS
#DATA
#RSE
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Databases
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Drive/Web to store
Description iAgility is a telecommunications operator, editor and integrator of solutions for contact centers. We are recognized for our quality of service, designing innovative solutions that combine the best of SIP, SMS and Messaging networks with contact center software. This gives our customers a real competitive edge.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - IT services integrator
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Telecom operator and Voice over Internet Protocol (VoIP)
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM / SOCIAL CRM / Omnichannel management platform
- DIGITAL MARKETING STRATEGIES AND TOOLS - Media Activation
- DIGITAL MARKETING STRATEGIES AND TOOLS - SMS/MMS Routing Platform
Description French scale-up recognized for our expertise in AI, Data & Digital with enterprises. We have 100+ technical experts to support our customers:
- Tailor-made AI projects
- Solutions to revolutionize the conversational experience with GenAI agents, easily managing state-of-the-art bots (Callbot, Chatbot, Searchbot)
- Tailor-made AI projects
- Solutions to revolutionize the conversational experience with GenAI agents, easily managing state-of-the-art bots (Callbot, Chatbot, Searchbot)
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- DATA COLLECTION AND ANALYSIS - Data collection automation
- DATA COLLECTION AND ANALYSIS - Big Data and data management
- DATA COLLECTION AND ANALYSIS - Speech to text
Description Image in A offers 30 unique and personalized photo animations for all your events. Find the must-see photobooth, 360°, magic mirror, as well as original experiences such as 2D photo, AI photo, flip book or badge bar. Each project is tailored to offer a memorable experience and make a difference.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Personalized content
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- DIGITAL MARKETING STRATEGIES AND TOOLS - Personnalisation
Description Infobip is a global leader in omnichannel communication. We make it our business to simplify how brands connect with, engage and delight their customers at global scale.
Our programmable communications platform delivers a suite of tools for advanced customer engagement and support, plus security and authentication.
Our programmable communications platform delivers a suite of tools for advanced customer engagement and support, plus security and authentication.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer engagement and loyalty
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM / SOCIAL CRM / Omnichannel management platform
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
- DIGITAL MARKETING STRATEGIES AND TOOLS - SMS/MMS Routing Platform
Description INO CX meets all your internal and external communication needs. It inherently comprises 3 parts: omnichannel contact center software, collaborative tools, and business telephony. 100% cloud-based with AI functionalities, open, and flexible, INO CX seamlessly integrates through APIs and connectors (Salesforce, Chrome...).
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Software for contact centers
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Telecom operator and Voice over Internet Protocol (VoIP)
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM / SOCIAL CRM / Omnichannel management platform
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Interactive Voice Response (IVR) and Computer Telephony Integration (CTI)
Description Intelcia is a bold, innovative and constantly growing company, powered by 40,000 employees in 18 countries across Europe, Africa and the Americas. Thanks to its multi-channel CX, BPO, ITO, innovation and consulting solutions, it enables its customers to better engage with their targets.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Voice of the Customer Collection
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support technologies (chatbots, callbots, messagingbots, and virtual assistants)
Description ISI-COM, founded in 1994, is a French company specializing in the publishing of customer interaction management software for contact centers and customer services.
Recognized as a major reference, it stands out for its ability to offer personalized solutions integrated into existing information systems.
Recognized as a major reference, it stands out for its ability to offer personalized solutions integrated into existing information systems.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Software for contact centers
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Interactive Voice Response (IVR) and Computer Telephony Integration (CTI)
Description JOIN is a Saas solution dedicated to the creation and distribution of Web Stories. This immersive, mobile-first format fuses the power of storytelling with visual impact to boost online conversion. Used by over 200 e-tailers and retailers, including Petit Bateau, M6+, Nuxe, Lancôme, NV Gallery and Sumeria.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - UX/User Experience
- DIGITAL MARKETING STRATEGIES AND TOOLS - Analytics and performance measurement
- DIGITAL MARKETING STRATEGIES AND TOOLS - Conversion
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Mobile commerce and apps
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Social commerce
Description Automatically detect any digital anomaly before it impacts your customers. Glitch, downtimes, UX issues… With AI and no-code, our platform empowers Customer Experience, Marketing, and E-commerce teams to monitor their sites and mobile apps 24/7—without relying on Tech teams.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer engagement and loyalty
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer journey mapping
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - UX/User Experience
- DIGITAL MARKETING STRATEGIES AND TOOLS - Conversion
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Mobile commerce and apps
Description Leader in contact center solutions in France with over 400 equipped centers, kiamo combines performance and efficiency to elevate customer relationships to a level of excellence across the channels.
Kiamo offres the freedom to choose:
- Service access (purchase/subscription/hybrid)
- Hosting (private cloud/on-premises/hybdrid)
Kiamo offres the freedom to choose:
- Service access (purchase/subscription/hybrid)
- Hosting (private cloud/on-premises/hybdrid)
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Workstation ergonomics
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Software for contact centers
Description At Klark, we automate written interactions for customer service using AI. A French startup founded in 2023, we have transformed over 1 million interactions for more than 50 brands such as Backmarket and Cdiscount, boosting productivity (+50%) and customer satisfaction (+10 points) with a one-click integration.
Description At Kolus, we transform industrial after-sales service into a profit center.
Our AI Agent automates first-level support, enabling customers to diagnose and resolve issues independently. Our video assistance tools facilitate the monetization of remote interventions.
Our AI Agent automates first-level support, enabling customers to diagnose and resolve issues independently. Our video assistance tools facilitate the monetization of remote interventions.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer self-service autonomy
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer journey mapping
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Dynamic pricing
Description L'ADN DATA is France's leading B2B marketing and communication database platform, offering unlimited export capabilities. Our solution empowers businesses to streamline their B2B prospecting
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Databases
- DATA COLLECTION AND ANALYSIS - Big Data and data management
- DATA COLLECTION AND ANALYSIS - Data privacy and GDPR
Description "Let's Elevate Your Presence On Line "
La Brigade Du Web.
> The leading B2B Social Media content creation agency (X, Linkedin, Bluesky, Instagram)
> We take care of your visibility thanks to our experts
specialized in: Retail, Marketing, Influence, Innovations, Technologies.
> Our references: Orange, Engie, SNCF, Publicis, Adobe...
La Brigade Du Web.
> The leading B2B Social Media content creation agency (X, Linkedin, Bluesky, Instagram)
> We take care of your visibility thanks to our experts
specialized in: Retail, Marketing, Influence, Innovations, Technologies.
> Our references: Orange, Engie, SNCF, Publicis, Adobe...
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Influence marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Video marketing and podcasts
- DIGITAL MARKETING STRATEGIES AND TOOLS - Social Media / Social Media Management
Description The Social Room is an agency, but it's also (and above all) a range of superpowers to build, support and optimise your communication on social networks. And not just that.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Social media monitoring
- DIGITAL MARKETING STRATEGIES AND TOOLS - Content Marketing & Social Selling
- DIGITAL MARKETING STRATEGIES AND TOOLS - Social Media / Social Media Management
- DIGITAL MARKETING STRATEGIES AND TOOLS - Social Paid
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Social commerce
Description For more than 40 years, Le nouvel Economiste has been a beacon of influence and power in the hustle and bustle of the media, helping you to better understand the issues and problems surrounding the major topics of the day, because ‘if knowledge is important, understanding is essential’.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Media Activation
Description Le Sphinx is a leader in the market research industry for over 40 years. Its powerful survey, quantitative and qualitative analysis software is used by professionnals and top companies. Its consulting activity offers a wide range of survey : customer survey, marketing, image or HR.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Quantitative and qualitative customer studies
- DATA COLLECTION AND ANALYSIS - Customer feedback and surveys
- DATA COLLECTION AND ANALYSIS - Data visualization
Description Limber is an Advocacy Marketing platform, designed to enable companies to deploy B2B influence programs by mobilizing the organization's executives (leader advocacy), employees (employee advocacy) and/or partners (partner advocacy).
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Social media integration into CRM
- DIGITAL MARKETING STRATEGIES AND TOOLS - Content Marketing & Social Selling
- DIGITAL MARKETING STRATEGIES AND TOOLS - Influence marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Collaborative marketing platform for networks animation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Platform for Automating Local Network Marketing
Description Linkforce, a LinkedIn expert agency, creates a synergy between personal branding and prospecting (LinkedIn + Emailing) to maximize your visibility and generate qualified leads. With a strategic approach and impactful content, we help B2B executives and sales professionals attract, engage, and convert effectively, positioning them as top of mind.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Personalized content
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - E-Reputation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Content Marketing & Social Selling
- DIGITAL MARKETING STRATEGIES AND TOOLS - Content marketing strategies
Description Live-Vendor is a SaaS solution that transforms the customer experience and boosts online sales through augmented calls (voice, video) directly integrated into websites. Ideal for e-commerce and retail, it increases conversions and enhances customer relationships by connecting visitors with sales representatives in real time.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support technologies (chatbots, callbots, messagingbots, and virtual assistants)
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Conversion
Description Liz.cx is a semantic and emotional AI platform that decrypts your customers' words. Its AI helps you identify predictive signals of disengagement and prioritize corrective actions that will enable you to reduce your attrition rate by at least one point.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Voice of the Customer Collection
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer knowledge / Data
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer engagement and loyalty
- DATA COLLECTION AND ANALYSIS - Predictive analysis
- DATA COLLECTION AND ANALYSIS - Customer feedback and surveys
Description Manifone is a telecom operator specializing in customer relations and voice calls. With innovative, high-value solutions, we enable our clients to maximize reachability for their outbound call campaigns, whether for prospecting or engaging high-intent leads.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Software for contact centers
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Telecom operator and Voice over Internet Protocol (VoIP)
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer service strategies
Description The leading AI-driven knowledge management platform trusted by 100+ customer service teams to deliver the right knowledge at the right time and place. Unlock seamless customer experiences thanks to our powerful all-in-one suite: intelligent knowledge base, dynamic FAQ, and learning management system.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Knowledge base
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer knowledge / Data
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Software for contact centers
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Employee assistance tools
Description For over 29 years, Mediatel Data has transformed Total Experience (TX) with AI-driven solutions that enhance vocal and non-vocal interactions across Europe, North America, South America, and Asia. Our AI-powered tools seamlessly manage these interactions, optimizing performance, reducing agent effort, and improving service quality.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Software for contact centers
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM / SOCIAL CRM / Omnichannel management platform
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support technologies (chatbots, callbots, messagingbots, and virtual assistants)
Description Microsoft is a global tech company. Its business applications, like Dynamics 365, help businesses manage operations and enhance customer experience with automation and AI tools.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM / SOCIAL CRM / Omnichannel management platform
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Sales Enablement / Sales Support Platform
- DATA COLLECTION AND ANALYSIS - Big Data and data management
Description More traffic, more customers: two areas of expertise to speed up your acquisition on Google. Miracle Agency brings together Skyseo, the Onsite SEO expert, and Linksgarden, the backlinks specialist. A synergy designed for demanding brands.
A premium, made-to-measure, turnkey approach tailored to business challenges and operational constraints.
A premium, made-to-measure, turnkey approach tailored to business challenges and operational constraints.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - SEO and SEM
- DIGITAL MARKETING STRATEGIES AND TOOLS - Content marketing strategies
Description Since 2012, Nacre Solutions has been dedicated to enhancing your efficiency and competitiveness. As a true expert in customer service, relationships, and professional communication, Nacre Solutions is a leading outsourcing partner. With its call center located in Madagascar, Nacre Solutions effectively addresses all of its clients' needs.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer loyalty management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
Description Nectra Digital is a dynamic and innovative digital agency based in Lyon. Specializing in web marketing, it designs tailor-made campaigns to optimize its clients' return on investment. What sets Nectra Digital apart is the exceptional quality of its leads and its focus on proximity and customer satisfaction.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Databases
- DIGITAL MARKETING STRATEGIES AND TOOLS - Performance marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Influence marketing
Description Agency specialized in digital marketing, powered by AI.
Accelerate your growth with our digital marketing expertise.
We help you optimize your digital presence to increase your revenue and profitability.
Experts in STRATEGY, ACQUISITION (SEO/SEA/SMA/CRM), CREATION, UX/UI DESIGN, AND WEB DEVELOPMENT.
Accelerate your growth with our digital marketing expertise.
We help you optimize your digital presence to increase your revenue and profitability.
Experts in STRATEGY, ACQUISITION (SEO/SEA/SMA/CRM), CREATION, UX/UI DESIGN, AND WEB DEVELOPMENT.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Media Activation
- DIGITAL MARKETING STRATEGIES AND TOOLS - E-advertising, PPC strategy and Retargeting
- DIGITAL MARKETING STRATEGIES AND TOOLS - Social Paid
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Website / e-shop development
Description Nexus Contact Center, a leading offshore provider of customer experience, offers exceptional customer service solutions. With a global presence, we offer customer support, sales, leads generation and technical assistance. Our multilingual teams and cutting-edge technology ensure the best customer experience.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Analysis of team business skills (planning / Human Resources management)
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data collection and processing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer engagement and loyalty
Description NICE (Nasdaq: NICE) revolutionizes customer experience with CXone Mpower, the #1 cloud platform. A global leader in AI-powered CX, NICE transforms contact centers and beyond. Trusted by 25,000 companies in 150 countries, including 85 of the world’s top 100. Join them to enhance every customer interaction.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer knowledge / Data
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM / SOCIAL CRM / Omnichannel management platform
Description Onepilot redefines customer service outsourcing by blending human expertise with AI, cutting costs up to 50%. A network of 2,000+ freelance agents has resolved 100M+ tickets in 40+ languages, 24/7. Trusted by 250+ brands—including Victoria’s Secret, Decathlon, Qonto, Speedy, and SNCF Connect & Tech—offering support across channels and tools.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM / SOCIAL CRM / Omnichannel management platform
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support technologies (chatbots, callbots, messagingbots, and virtual assistants)
Description Specialist in digital prospecting and B2B and B2C lead generation, Onssen offers its clients personalized and high-performance digital systems to win new customers.
Thanks to our proprietary activation technologies and our expertise on numerous marketing levers, we help our clients improve their return on investment
Thanks to our proprietary activation technologies and our expertise on numerous marketing levers, we help our clients improve their return on investment
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Media Activation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Databases
- DIGITAL MARKETING STRATEGIES AND TOOLS - E-Mail Builder
- DIGITAL MARKETING STRATEGIES AND TOOLS - Performance marketing
Description It all starts with a conversation !
Just like the 5,200 companies that have adopted us, engage your customers sustainably by combining conversational media, artificial intelligence and our powerful digital solutions. RCS, AI Voice Agents, Videobot and digitization of customer journeys What are you waiting for to get started?
Just like the 5,200 companies that have adopted us, engage your customers sustainably by combining conversational media, artificial intelligence and our powerful digital solutions. RCS, AI Voice Agents, Videobot and digitization of customer journeys What are you waiting for to get started?
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support technologies (chatbots, callbots, messagingbots, and virtual assistants)
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
Description A leading provider of training in digital technologies, management, personal development, and business skills, ORSYS has been supporting organizations for over 40 years, helping them improve performance and succeed in their digital, managerial, commercial, and organizational transformations.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Data security and compliance
- DIGITAL MARKETING STRATEGIES AND TOOLS - Responsible digital marketing / Responsible digital communication / Eco-responsible targeting
- DIGITAL MARKETING STRATEGIES AND TOOLS - SEO and SEM
- DIGITAL MARKETING STRATEGIES AND TOOLS - Social Media / Social Media Management
- DIGITAL MARKETING STRATEGIES AND TOOLS - Content marketing strategies
Description Improve your teams' written communication skills with Orthodidacte! Assessment, personalized training, and progress tracking for clear and professional writing. Boost customer satisfaction and internal efficiency with fluid, impactful communication-delivering concrete results in no time.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Analysis of team business skills (planning / Human Resources management)
Description Founded 22 years ago, Outsourcia is a leading independent player in outsourced customer relationship management. With 5,000+ employees across France, Morocco, Tunisia & Madagascar, it offers tailored solutions in CX, BPO, RPA & medical outsourcing. In 2024, OutsourcIA LAB was launched to reinvent customer experience with generative AI.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer knowledge / Data
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM / SOCIAL CRM / Omnichannel management platform
Description Panopli is the SaaS platform that simplifies corporate gifting and branded merchandise. Made in France & Europe, eco-friendly, and B Corp certified, our products enhance your brand’s impact. From selection to delivery, we automate everything for a seamless, engaging, and memorable experience—while reducing your carbon footprint.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer engagement and loyalty
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Employee assistance tools
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer service strategies
- DIGITAL MARKETING STRATEGIES AND TOOLS - Personnalisation
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - E-Merchandising
Description PCI Pal enables organizations of any size, anywhere in the world, to offer a frictionless payment experience to their customers. With PCI Pal, end-users can leverage their payment method of choice over any channel, in a highly secure and compliant way, instilling customer trust and loyalty.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Knowledge base
Description Optimize your Customer Relations with PEAK LAB, expert in designing and implementing Operational Excellence strategies focused on Customer Experience. Our data-driven approach improves your acquisition and retention processes. We work closely with Enterprises, Contact Centers, and Consulting Firms
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Change Management / Transformation
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer knowledge / Data
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer loyalty management
Description Peopleware is an award-winning Software-as-a-Service (SaaS) workforce management (WFM) application, designed to empower people to do outstanding work. Our comprehensive platform, featuring advanced forecasting, scheduling, real-time management, and employee engagement tools, is constantly innovating to meet ever-changing business needs.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Analysis of team business skills (planning / Human Resources management)
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Software for contact centers
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer service strategies
Description Revolutionize Your Customer Experience!
Turn every interaction into an opportunity for loyalty and growth. With 90+ experts, 12M calls handled, and top industry partners, we deliver tailor-made solutions that blend performance, innovation, and excellence. Meet us at our stand and elevate your business!
Turn every interaction into an opportunity for loyalty and growth. With 90+ experts, 12M calls handled, and top industry partners, we deliver tailor-made solutions that blend performance, innovation, and excellence. Meet us at our stand and elevate your business!
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer engagement and loyalty
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Interactive Voice Response (IVR) and Computer Telephony Integration (CTI)
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Dynamic pricing
Description Pitchy is a video creation solution (mobile app + web platform + pro studio) that simplifies and accelerates corporate video production.
Produce personalized, high-impact content for all your marketing use cases: product presentation, social media, interview, event teaser, newsletter, etc.
Produce personalized, high-impact content for all your marketing use cases: product presentation, social media, interview, event teaser, newsletter, etc.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Personalized content
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- DIGITAL MARKETING STRATEGIES AND TOOLS - Video content and live streaming
- DIGITAL MARKETING STRATEGIES AND TOOLS - Video marketing and podcasts
- DIGITAL MARKETING STRATEGIES AND TOOLS - Content marketing strategies
Description PlayPlay is the video creation platform that empowers Marketing and Communication teams to transform any message into engaging video stories.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Video content and live streaming
Description Plezi, the solution to boost your digital marketing strategy!
Generate more leads, effortlessly. Plezi is the B2B marketing automation platform designed for teams that want to automate, convert, and engage with ease. Simple, efficient, and 100% French. Turn your marketing into a true growth engine!
Generate more leads, effortlessly. Plezi is the B2B marketing automation platform designed for teams that want to automate, convert, and engage with ease. Simple, efficient, and 100% French. Turn your marketing into a true growth engine!
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer engagement and loyalty
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer loyalty management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- DIGITAL MARKETING STRATEGIES AND TOOLS - E-Mail Builder
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
Description Since 2005, Plug & Tel's strong expertise in the field of Telecom Networks and technological innovation has made it a privileged partner in supporting private or public companies for their IT projects and in the daily operation of their telecom infrastructures.
Plug & Tel offers a dynamic, collaborative and innovative approach to meet the evolving
Plug & Tel offers a dynamic, collaborative and innovative approach to meet the evolving
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - IT services integrator
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Software for contact centers
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Telecom operator and Voice over Internet Protocol (VoIP)
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM / SOCIAL CRM / Omnichannel management platform
Description Founded in 2013, our agency is made up of a team of expert consultants with a passion for SEO. Constantly on the lookout for
search engine algorithms and SEO technologies
and SEO technologies, we support our customers in achieving their business objectives and results.
search engine algorithms and SEO technologies
and SEO technologies, we support our customers in achieving their business objectives and results.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - SEO and SEM
Description Pulp'in is revolutionizing the way businesses engage with their audience by offering a unique, fully integrated solution that instantly generates personalized, interactive videos driven by data. Pulp'in helps boost engagement, triple conversion rates, and significantly enhance customer loyalty.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Personalized content
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer engagement and loyalty
- DIGITAL MARKETING STRATEGIES AND TOOLS - Video content and live streaming
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Personnalisation
Description Since 2006, R-Advertising has been advising and supporting its clients in their branding and acquisition strategies. With a 360° approach and multi-channel expertise, we activate the most relevant solutions to achieve brand awareness, online or in-store traffic, lead generation, and conversion goals.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Media Activation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Databases
- DIGITAL MARKETING STRATEGIES AND TOOLS - Conversion
- DIGITAL MARKETING STRATEGIES AND TOOLS - Performance marketing
Description
Ringover is a French software company. We create solutions focused on conversations (telephony, SMS, WhatsApp, video calls...) to help you manage interactions with your clients and prospects more efficiently, all within a single platform. Our strength? Combining AI technology with simple interfaces seamlessly integrated into your tools.
Ringover is a French software company. We create solutions focused on conversations (telephony, SMS, WhatsApp, video calls...) to help you manage interactions with your clients and prospects more efficiently, all within a single platform. Our strength? Combining AI technology with simple interfaces seamlessly integrated into your tools.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data collection and processing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- DATA COLLECTION AND ANALYSIS - Data collection automation
Description With Rubeez, consolidate your phygital customer experience: your point of sale will be more than just a place for transactions!
Experts in intelligent software and data solutions, we connect your customer data to your direct marketing actions for an optimized 360° customer experience, from acquisition to loyalty
RDV Stand B41
Experts in intelligent software and data solutions, we connect your customer data to your direct marketing actions for an optimized 360° customer experience, from acquisition to loyalty
RDV Stand B41
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Analytics and performance measurement
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
- DIGITAL MARKETING STRATEGIES AND TOOLS - SMS/MMS Routing Platform
- DATA COLLECTION AND ANALYSIS - Data governance and quality
- DATA COLLECTION AND ANALYSIS - Open Data, Data mining and data exploitation
Description Sabio Group is a global expert partner specializing in customer experience (CX) transformation.
The group focuses on contact center technologies, AI, CRM, and data analytics. It collaborates with major global brands such as AXA Assistance, British Airways, Caixabank, DHL, Marks & Spencer, and more.
The group focuses on contact center technologies, AI, CRM, and data analytics. It collaborates with major global brands such as AXA Assistance, British Airways, Caixabank, DHL, Marks & Spencer, and more.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM / SOCIAL CRM / Omnichannel management platform
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Interactive Voice Response (IVR) and Computer Telephony Integration (CTI)
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support technologies (chatbots, callbots, messagingbots, and virtual assistants)
Description PODCAST – LIVE – WEBRADIO
Saooti, leader in the creation and hosting of audio content in France, supports media, companies, public and associative institutions to develop and optimize their audio editorial strategy.
- Saooti Creative, audio content creation agency
- Saooti Play, hosting and distribution platform
Saooti, leader in the creation and hosting of audio content in France, supports media, companies, public and associative institutions to develop and optimize their audio editorial strategy.
- Saooti Creative, audio content creation agency
- Saooti Play, hosting and distribution platform
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Content Marketing & Social Selling
- DIGITAL MARKETING STRATEGIES AND TOOLS - Video marketing and podcasts
- DIGITAL MARKETING STRATEGIES AND TOOLS - Mobile marketing / mobile applications
Description SatisFactory is a French SaaS solution for managing and analyzing the voice of the customer.
Organized around your customer journey, it centralizes customer feedback (from satisfaction surveys and review sites) then analyzes it with our AI and semantic analysis.
You'll quickly understand how to improve the CX, and how to motivate your staff.
Organized around your customer journey, it centralizes customer feedback (from satisfaction surveys and review sites) then analyzes it with our AI and semantic analysis.
You'll quickly understand how to improve the CX, and how to motivate your staff.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Voice of the Customer Collection
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- DATA COLLECTION AND ANALYSIS - Customer feedback and surveys
Description Since 2009, Sellsy has simplified the commercial and financial management of French SMEs with an all-in-one platform. Based in La Rochelle, Bordeaux, and Barcelona, it unites Marketing, Sales, Invoicing, and Treasury tools. Trusted by 22,000 businesses, Sellsy combines innovation, efficiency, and simplicity to boost sales and productivity.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Mobile and cloud-based CRM solutions
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
- DATA COLLECTION AND ANALYSIS - Data privacy and GDPR
Description Sequance is a specialized agency in custom automation. We design and develop tailored solutions to free you from repetitive tasks, allowing you to focus on what truly matters for your business.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support technologies (chatbots, callbots, messagingbots, and virtual assistants)
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Artificial Intelligence for Recommendations
- DATA COLLECTION AND ANALYSIS - Data collection automation
Description Because a good customer experience is more than just automated answers, we create AI solutions (augmented help center, AI conversational agent, advisor knowledge base, step-by-step diagnostics) for large enterprises that bring customer satisfaction and optimize advisor efficiency.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Knowledge base
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Employee assistance tools
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support technologies (chatbots, callbots, messagingbots, and virtual assistants)
Description Sovendus is a top provider of checkout and digital marketing services in Europe, serving over 24 million online shoppers monthly with special offers. With 2,300 partners, Sovendus helps businesses gain new customers, boost sales, generate revenue, and collect newsletter subscribers while optimizing conversion rates for long-term growth.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support technologies (chatbots, callbots, messagingbots, and virtual assistants)
- DIGITAL MARKETING STRATEGIES AND TOOLS - Conversion
- DIGITAL MARKETING STRATEGIES AND TOOLS - E-Mail Builder
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - E-Commerce platform
Description Speakylink is a visual assistance solution for contact centres (after-sales, sales, customer service, complaints departments, etc.).
Based on a traditional telephone call, Speakylink enables customer advisers to offer video, co-browsing, photos, chat and files as a complement to their calls...
Based on a traditional telephone call, Speakylink enables customer advisers to offer video, co-browsing, photos, chat and files as a complement to their calls...
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Software for contact centers
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Corporate Social Responsibility (CSR)
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer service strategies
Description Sprinklr Service is the first purpose-built Contact Center as a Service (CCaas) that ensures you and your agents can offer frictionless support. It scales customer service across 30+ digital and traditional channels — including voice — with self-service systems, AI bots, and one unified view of the customer.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Software for contact centers
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM / SOCIAL CRM / Omnichannel management platform
Description Our AI technology revolutionizes online advertising for e-commerce businesses by automating multi-channel product catalog management. We detect the best sales opportunities across 8 major advertising platforms, provide real-time performance analytics, and expert support to optimize your marketing strategies.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Media Activation
- DIGITAL MARKETING STRATEGIES AND TOOLS - E-advertising, PPC strategy and Retargeting
- DIGITAL MARKETING STRATEGIES AND TOOLS - SEO and SEM
- DATA COLLECTION AND ANALYSIS - Predictive analysis
Description Supermetrics helps over 750k marketers and analysts move data from popular marketing and ad platforms like Facebook, Google, and HubSpot to their favorite analytics, reporting, and data warehouse platforms. Over 15% of global ad spend is reported through Supermetrics.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Performance marketing
Description Synapse is a service company specialized in supporting and implementing transformation projects focused onAI. For over 20 years, Synapse has been delivering effective solutions leveraging both proprietary and market-based technologies. Our expertise is demonstrated through concrete use cases.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer intelligence
Description Synergie Link is the Architect of your customer relationship. Synergie Link is the BPO designed for small businesses. Specialists in managing your incoming calls, local partners, tailored services, experts in outsourced customer relationship management powered by AI, and analysts of your customer experience.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
Description Talkdesk® is a global AI-powered cloud contact center leader. Talkdesk CX Cloud & Industry Experience Clouds help enterprises of all sizes deliver modern customer service their way. Our trusted, flexible, and innovative contact center platform leverages AI and automation to drive exceptional outcomes for customers and improve the bottom line.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Software for contact centers
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer service strategies
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support technologies (chatbots, callbots, messagingbots, and virtual assistants)
Description Teletech supports you in building and nurturing relationships with your prospects/users/customers.
Thanks to our solutions, we offer you the best combination of technology and people to maintain a simple, fluid conversation in line with your brand values.
Thanks to our solutions, we offer you the best combination of technology and people to maintain a simple, fluid conversation in line with your brand values.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer service strategies
Description Terracall, the first mobile operator to offer plans with an AI-powered virtual assistant. Designed to transcribe, summarize, and analyze calls, it identifies key data, integrates information into CRMs, and ensures data security. A new era of mobile telephony combining innovation, efficiency, and cutting-edge technology.
Description TOPS Consult is a service company dedicated to Organisational Transformation. Specialising in HUMAN Customer Relationship Management, it helps companies to define and implement their Relationship Signature, improve the Customer Experience and intelligently integrate new AI tools.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Change Management / Transformation
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer journey mapping
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer service strategies
Description Toucan is an analytics platform offering Embedded Analytics to seamlessly integrate dashboards into SaaS applications and a Standalone Web App for creating interactive data experiences. No-code, fast to deploy, and user-friendly, Toucan turns data into actionable insights without requiring technical expertise.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data collection and processing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer knowledge / Data
- DATA COLLECTION AND ANALYSIS - Data collection automation
- DATA COLLECTION AND ANALYSIS - Data visualization
Description Multichannel customer relationship center with 13 years of experience, a leader in B2B appointment setting. Hermès cloud-based platform, operating across two sites: Tunis and Nabeul, with a capacity of 400 positions.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer engagement and loyalty
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support technologies (chatbots, callbots, messagingbots, and virtual assistants)
- DIGITAL MARKETING STRATEGIES AND TOOLS - Multi-channel relationship marketing
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - E-Commerce outsourcing
- DATA COLLECTION AND ANALYSIS - Open Data, Data mining and data exploitation
Description With over 25 years of expertise and 605 positions across 3 sites, TCC is a recognized pioneer in the field of outsourcing and customer service.
TCC is structured around 4 core divisions: Customer Service, Medical Care, Business Dev & Digital solutions. Committed to social responsibility, TCC is ISO 9001, ISO 18295-1 certified, and GDPR compliant.
TCC is structured around 4 core divisions: Customer Service, Medical Care, Business Dev & Digital solutions. Committed to social responsibility, TCC is ISO 9001, ISO 18295-1 certified, and GDPR compliant.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
- DIGITAL MARKETING STRATEGIES AND TOOLS - Multi-channel relationship marketing
Description With an experience of more than 50 years in promoting Tunisian Export, The Export Promotion Center (CEPEX) has developed a real experience in supporting and guiding exporting companies to international markets.
CEPEX has an international network of 15 Commercial Representations based in Africa, Europe and Middle East
CEPEX has an international network of 15 Commercial Representations based in Africa, Europe and Middle East
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Knowledge base
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Website / e-shop development
Description uh.live offers advanced phone conversation analysis solutions powered by AI. Its technology transcribes, analyzes, and enriches calls in real time, detecting intentions and emotions. It enhances customer relationships, automates follow-ups, and provides strategic insights to businesses, improving performance and satisfaction.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Interactive Voice Response (IVR) and Computer Telephony Integration (CTI)
- DATA COLLECTION AND ANALYSIS - Data collection automation
- DATA COLLECTION AND ANALYSIS - Speech to text
Description As a European provider of Customer and Master Data Management solutions, Uniserv offers expert customer data quality solutions to optimize your sales and marketing processes and provide you with a 360° view. Our solutions are available in both Cloud and On Premise modes for 250 countries worldwide.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer knowledge / Data
- DIGITAL MARKETING STRATEGIES AND TOOLS - Multi-channel relationship marketing
- DATA COLLECTION AND ANALYSIS - Big Data and data management
- DATA COLLECTION AND ANALYSIS - Data governance and quality
Description Urgentime transforms customer relations with its quick and easy visio-assistance: 1 sms, 1 click, 1 visio to diagnose, troubleshoot or estimate remotely. Saving time, reducing costs, boosting customer satisfaction: our tools are used for after-sales service, troubleshooting and costing, by leading companies in a wide range of sectors.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Personalized content
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer engagement and loyalty
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Data security and compliance
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
Description UserlynX is the French UX testing platform.
With a panel of BtoC and BtoB testers at your disposal, you can carry out your qualitative and/or quantitative user tests independently or with support.
1 panel of testers / 1 platform / experts / AI to optimize your UX
3 times faster, 3 times cheaper
100% GDPR
With a panel of BtoC and BtoB testers at your disposal, you can carry out your qualitative and/or quantitative user tests independently or with support.
1 panel of testers / 1 platform / experts / AI to optimize your UX
3 times faster, 3 times cheaper
100% GDPR
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Voice of the Customer Collection
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer knowledge / Data
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Quantitative and qualitative customer studies
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - UX/User Experience
- DATA COLLECTION AND ANALYSIS - Customer feedback and surveys
Description VIPP, the African BPO and CX leader, is at your side every day to improve your customer relationship and your performance : interaction management, lead generation, development of customised software, optimisation of your business processes via dedicated BPO and augmented BPO teams.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
Description Visibrain is a social media monitoring platform used by communications professionals to manage their brand image challenges.
As one of the global leaders in social listening, Visibrain has been supporting high-profile brands, agencies, and institutions (Bouygues Telecom, Carrefour, SNCF...) since 2011.
As one of the global leaders in social listening, Visibrain has been supporting high-profile brands, agencies, and institutions (Bouygues Telecom, Carrefour, SNCF...) since 2011.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Social Media / Social Media Management
Description Voicecom is one of the leaders in outsourced omnichannel Customer Experience management. Our expertise in customer relations, our technical infrastructure and our 800 qualified and multilingual employees enable us to meet the quantitative and qualitative commitments of our customers with very high expectations.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Voice of the Customer Collection
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Quantitative and qualitative customer studies
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer service strategies
- DATA COLLECTION AND ANALYSIS - Customer feedback and surveys
Description Volubile is revolutionizing call management with conversational AI agents handling inbound and outbound calls autonomously. Powered by GenAI, we help businesses boost efficiency, enhance customer experience, and free up time for teams. Simple, fast, and efficient, Volubile.ai is redefining phone interactions.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer engagement and loyalty
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support technologies (chatbots, callbots, messagingbots, and virtual assistants)
Description Voxibot, the intelligent telephony solution that automates your calls.
A single point of entry, available 24/7 for a positive customer experience.
An increase in customer satisfaction, a better knowledge of the consumer and an optimized ROI.
A single point of entry, available 24/7 for a positive customer experience.
An increase in customer satisfaction, a better knowledge of the consumer and an optimized ROI.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Telecom operator and Voice over Internet Protocol (VoIP)
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Interactive Voice Response (IVR) and Computer Telephony Integration (CTI)
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support technologies (chatbots, callbots, messagingbots, and virtual assistants)
Description Voxpay offers innovative payment solutions designed to simplify and secure transactions, while delivering an optimal customer experience. With our Paybylink solution, businesses can guarantee a seamless, uninterrupted journey tailored to their customers' needs.
Activities
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Secure payment
Description Way2Tech.ai is an AI start-up offering solutions that :
-automate quality control in customer relations or distance selling,
-performs automatic analyses to identify gaps in agent performance,
-corrects discrepancies with an AI agent, training agents with voice conversations on their difficulties.
-automate quality control in customer relations or distance selling,
-performs automatic analyses to identify gaps in agent performance,
-corrects discrepancies with an AI agent, training agents with voice conversations on their difficulties.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Knowledge base
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Voice of the Customer Collection
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Employee assistance tools
Description WEBCOOM, a French company, optimizes customer relationship management through AI, social media, and telecommunications. We offer innovative and tailored solutions to enhance the customer experience by combining digital expertise with powerful tools.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data collection and processing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - IT services integrator
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Social media monitoring
Description WeBurst, the Web & SEO agency, offers tailor-made solutions to enhance the online visibility of ambitious brands.
WeBurst positions itself as the business-generating brand at the service of its clients, guaranteeing high-performing search engine positioning.
WeBurst positions itself as the business-generating brand at the service of its clients, guaranteeing high-performing search engine positioning.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - UX/User Experience
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - SEO and SEM
- DIGITAL MARKETING STRATEGIES AND TOOLS - Content marketing strategies
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Search engines
Description Webyn is an AI- powered SaaS conversion optimization solution. Webyn analyzes visitor behavior, tests improvements and personalizes the experience. Optimizations are automated and manual intervention limited. Simple and accessible, Webyn increases conversion rates by 30% in just one year.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - UX/User Experience
- DIGITAL MARKETING STRATEGIES AND TOOLS - A/B Testing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Conversion
- DIGITAL MARKETING STRATEGIES AND TOOLS - Personnalisation
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Interface design (UI)
Description Winbound is THE BtoB Business answer. A consulting agency in BtoB marketing and digital strategies, we support SMEs and ETIs in their business development. We respond to all your acquisition and retention challenges by relying on our inbound marketing, account-based marketing, data, automation and CRM expertises.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM / SOCIAL CRM / Omnichannel management platform
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Content Marketing & Social Selling
- DIGITAL MARKETING STRATEGIES AND TOOLS - Conversion
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
Description Works Agency is revolutionizing customer acquisition with AI and digital strategies. From optimized web creation to AI-driven SEO/SEA, we enhance visibility and conversion. Data-driven strategies, automation, and innovation are at the core of our approach to driving sustainable business growth.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Conversion
- DIGITAL MARKETING STRATEGIES AND TOOLS - E-advertising, PPC strategy and Retargeting
- DIGITAL MARKETING STRATEGIES AND TOOLS - SEO and SEM
- DIGITAL MARKETING STRATEGIES AND TOOLS - Content marketing strategies
Description With CX Suite, Worldline is transforming Customer Relations by combining omnichannel, personalization and artificial intelligence. Our solution helps you create fluid and engaging interactions across all channels. CX Suite boosts your performance and transforms every exchange into an exceptional customer experience.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Software for contact centers
Description Yampa designs and pilots autonomous AI agents for 24/7 multilingual customer care. Our agents handle end-to-end processes via voice or text, delivering exceptional quality and reducing costs. Seamlessly integrated with your systems, Yampa enables teams to focus on high-value interactions, building trust, proximity, and loyalty.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support technologies (chatbots, callbots, messagingbots, and virtual assistants)
Description Zaion is the French leader in conversational Voice AI solutions for customer services in the banking and insurance sectors.
With over 150 active voice bots and 25 million calls handled annually, Zaion combines advanced technological expertise with deep industry knowledge to revolutionize both the customer and agent experience.
With over 150 active voice bots and 25 million calls handled annually, Zaion combines advanced technological expertise with deep industry knowledge to revolutionize both the customer and agent experience.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer self-service autonomy
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support technologies (chatbots, callbots, messagingbots, and virtual assistants)
- DATA COLLECTION AND ANALYSIS - Speech to text
Description At Zendesk, we’re on a mission to power exceptional service for every person on the planet. As the industry leader in customer experiences, we help businesses bring together the best of AI agents, workflow automation, and human agents for their customers and employees.
Description As a leading SaaS provider, Zoho offers a suite of over 55 powerful applications to transform your business. For nearly 30 years, we've been meeting all your business needs: sales, marketing, customer support, automation, collaboration, HR, finance and productivity - with Zoho CRM as the gold standard for customer management.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Social media integration into CRM
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Mobile and cloud-based CRM solutions
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM / SOCIAL CRM / Omnichannel management platform
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
Description Zoom’s mission is to provide a platform for unlimited human connection, enhancing employee and customer experiences. AI-powered Zoom Workplace streamlines collaboration and boosts productivity. With ZCX, Zoom’s cloud contact center exceeds expectations 24/7 via AI chatbot, real-time agent coaching, and higher ROI.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer engagement and loyalty
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management