expert conferences

After raising $70M and propelling Finalcad in the #Next40 ranking ,Joffroy Louchart sold his shares and, in 2025, co-founded Think10x with Karim Sifouane.

Together, they leverage LinkedIn as a key driver of visibility and B2B acquisition.

With Linkforce, and especially the expertise of Hugo & Anthony, they structured a strategy that transforms visibility into performance.

What’s on the agenda for our conference:

• Why embody your own media as a leader?
• The winning formats for 2025: newsletters, posts, and videos.
• Multichannel prospecting strategy: how to turn LinkedIn engagement into qualified leads with a proven workflow (posts ➡️ interactions ➡️ messages ➡️ emails ➡️ meetings).
• Automation vs. personalization: the tools and techniques to scale without losing impact.

📊 Case studies, key figures, client feedback…
Discover how the Linkforce strategy helped Think10x establish itself as a major player from the very start.

➡️ An ultra-actionable session for those looking to transform LinkedIn into a powerful growth lever.

Want to scale your visibility and B2B acquisition?
We’ll show you how.

Coming soon

This conference will reveal the major Social Media trends:

- Mastering the Social Media landscape: discover the key figures, the audiences to target, and the platforms that will count in 2025 in France and internationally.
- Integrating AI into your strategy (with a clear head): explore the AI tools that can boost your creativity and productivity, while avoiding the pitfalls of misinformation and lack of authenticity.
- Create authentic conversations: learn how to use the new features that will enable you to engage your audience even more.
- Rising to the challenge of attracting attention: master hard-hitting formats and measure your hook rate using analysis tools.

AI to automate and optimise, hybridisation to capitalise on existing systems, omnichannel for a seamless customer experience. What mix will deliver tangible benefits in terms of efficiency and profitability? What is the right mix to deliver tangible benefits in terms of efficiency and profitability? What is the right approach for a customer relationship that adapts to rapidly changing expectations, incorporating the latest innovations while ensuring flawless security? Feedback from AKIO, DEKUPLE and Alcatel-Lucent Enterprise. Let the games begin!

Why do some customer interactions build trust, while others leave a negative impression? Because our brains pick up much more than just words: listening, empathy, tone, rhythm... These are all elements that unconsciously shape our perception of a brand.

Mastering these mechanisms is about turning a difficult call into a soothing experience, and a simple contact into a true bond of trust. But emotions can't be improvised: they need to be understood, supported, and measured.

👉 Marc Van Rymenant, author of 300,000 Years of Customer Experience, will explain how neuroscience is revolutionizing customer relations while giving new meaning to the role of advisors.
👉 The France Mutuelle Group will share its concrete strategies for achieving a satisfaction score of 4.8/5 through proximity and emotional intelligence.
👉 Bouygues Telecom Pro – Keyyo will highlight the importance of customer listening to detect hidden dissatisfaction, as well as the impact of AI on the advisor role, both today and in the future.

How can we combine science and relationship-building for an exceptional customer experience? All the answers will be revealed in this roundtable discussion.

AI is transforming Google Ads, but should we trust it or keep control? How to exploit your potential without losing control?
We will answer the following questions together:  ❓ How to regain control? Discover the new options on PMAX & Demand Gen.  ❓ Is Search in the midst of a revolution? Decryption of IA Overview, Search Max and Google Lens.  ❓ Why is video becoming essential? Focus on AI tools to optimize your campaigns.  ❓ How to better control your data? Take back control of tracking with Server-Side.  ❓ Where is Google Ads going? Deciphering trends, new developments and anticipating future developments. 📢 
Automate without suffering, drive without braking: are you ready to find the right balance? 🚀

The era of the fast-food contact center is over: providing a quick yet standardized and impersonal response is no longer enough. Customers still expect fast replies, but they also want to be valued, with attentive listening that takes their emotions into account.

The challenge? Finding the right balance between automation, particularly the technological innovations brought by generative AI, and the relational intelligence of advisors, to combine efficiency with personalization, depending on the context, channel, or market.

👉 Brandt will reveal how to blend bots and human interaction in a partially outsourced customer service, resulting in an incredible NPS improvement (from -100 to +70). 

👉 Altitude Infra will share their choice of a 100% human and expert customer relationship to handle technical and sensitive requests. 

👉 Acceo will emphasize the importance of inclusive solutions, for both people with disabilities and non-French speakers, as well as for the image of brands. 

👉 Volubile will demonstrate the power of a callbot boosted by generative AI and its impact on revolutionizing your sales and customer service.

Four strategies, one shared goal: transforming the customer experience into a five-star service.

In 2025, short-content video will be a key driver for capturing attention and converting more effectively. In this workshop, we'll explore the most effective formats, the winning strategies for deploying them across different channels, and the key KPIs for measuring their impact. An essential session for understanding how to optimize your approach and maximize your performance with short videos.

How can businesses ensure round-the-clock customer support without overburdening their teams? With Yampa’s autonomous AI agents, Manda has streamlined its on-call phone support and email routing in Zendesk, enabling instant, 24/7 response to urgent requests.

In this session, we’ll cover:

• How Yampa’s AI agents handle inbound calls, qualify requests, and route them to the right teams.
• Seamless integration with Zendesk to automate and optimize email processing.
• Manda’s real-world experience, showcasing the impact on efficiency and responsiveness.

Join us to explore how AI-driven automation can revolutionize on-call management and elevate customer support operations.

Today, social networks constitute an essential communication channel for companies and brands wishing to connect with their audience. On social media, success depends largely on the quality of the content published. There is a wide variety of content possible on social media, some perform significantly better than others in terms of engagement. In this masterclass, La Brigade du Web, a B2B content creation agency for social networks, will reveal the most effective formats for engaging audiences on social networks. We will decipher how to:
> boost registrations for an event on X with threads
> Amplify the visibility of a platform, a study or a press release with an infographic
> Multiply downloads of a white paper thanks to a carousel on Linkedin
> Promote a podcast by publishing audio extracts
> Share expert interviews with short videos ...
In summary, our objective is simple: to provide you with the best response to your communication challenges